Director, Global Service Delivery & AI-Driven IT Ops

Publicis Groupe; København; Hybrid; DKK 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Learning & development

Work‑life balance

Job summary

Publicis Sapient in Copenhagen is seeking a Director of Service Delivery to lead Application and Infrastructure Management across the Nordics and Central Europe. You will oversee a portfolio of service professionals, driving contractual performance, governance and continuous service improvement while partnering with CXO level stakeholders on multi‑year engagements.

You will shape the operating model, manage budgets, roadmaps, and risk, and lead large, complex delivery programs across multiple

Qualifications

• Deep knowledge of ITIL, Agile, project management, automation and AIOps.

Responsibilities

• Own customer satisfaction, SLA performance and contractual outcomes across the portfolio.
• Provide consistent governance across engagements and drive continuous service improvement and operational efficiency.
• Create delivery‑led growth by expanding work across accounts and regions.
• Support Business Development with a practitioner‑led delivery perspective and transition plans.

Skills

ITIL

Agile

Project management

Automation

AIOps

Job description

Publicis Sapient in Copenhagen is seeking a Director of Service Delivery to lead Application and Infrastructure Management across the Nordics and Central Europe. You will oversee a portfolio of service professionals, driving contractual performance, governance and continuous service improvement while partnering with CXO level stakeholders on multi‑year engagements.

You will shape the operating model, manage budgets, roadmaps, and risk, and lead large, complex delivery programs across multiple