Digital Workplace Experience Lead

Gubra; Hørsholm; On-site; DKK 700,000 - 1,000,000; Full time

Job summary

Gubra is seeking a passionate Digital Workplace and IT Support Lead to modernize the digital workplace experience for colleagues across our research, laboratory, and business functions. This hands-on role delivers an exceptional end-user experience while driving evolution of Gubra’s Digital Workplace capabilities.

You will work with a small team, staying involved in daily operations, problem solving, service improvements, and stakeholder engagement, shaping how employees interact with technology

Qualifications

• Hands-on IT support, Digital Workplace, or End User Computing experience.
• Experience collaborating with IT support teams and sharing knowledge.
• Strong experience with Microsoft 365, Entra ID, Intune, and modern endpoint management.
• Experience with Windows, macOS, and mobile device management.
• Understanding of IT Service Management processes and service delivery.
• Experience managing identity, access, and workplace technologies.
• Strong troubleshooting across hardware, software, and collaboration platforms.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support daily operation and continuous improvement of Digital Workplace and IT Support services.
• Deliver exceptional end-user experience by high-quality IT support and collaboration with IT Support colleagues.
• Drive continuous improvements in ITSM processes, knowledge management, and self-service.
• Own lifecycle management of workplace devices, operating systems, and end-user services, including onboarding, offboarding, and automation of recurring operational processes.
• Promote adoption of modern workplace capabilities including Microsoft 365, collaboration tools, identity management, and AI-enabled productivity services.
• Drive automation of recurring operational tasks and end-user onboarding processes.
• Improve service quality through reporting, user feedback, service metrics, and continual improvement initiatives.
• Partner with our Infrastructure Platforms and Security Operations functions to ensure secure and reliable workplace services.
• Collaborate with business stakeholders to understand evolving workplace needs and translate them into practical technology improvements.

Skills

IT Support

Digital Workplace

End User Computing

Stakeholder management

Microsoft 365

Intune

Entra ID

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Autopilot

JAMF

Topdesk

ServiceNow

Job description

Gubra is seeking a passionate Digital Workplace and IT Support Lead to modernize the digital workplace experience for colleagues across our research, laboratory, and business functions. This hands-on role delivers an exceptional end-user experience while driving evolution of Gubra’s Digital Workplace capabilities.

You will work with a small team, staying involved in daily operations, problem solving, service improvements, and stakeholder engagement, shaping how employees interact with technology