Danish-Speaking Support Agent (Chat/Email)

WW Talents; Roskilde; On-site; DKK 157,000 - 188,000; Full time

Benefits offered by this job

Relocation package

Hotel accommodation

Flight ticket

Airport pickup

Real estate fee coverage

Onboarding program

Career development

Multicultural environment

Job summary

WW Talents is seeking a Danish-speaking Customer Support Agent to join our international team in Athens, Greece. You will help Danish and English-speaking content creators and partners via chat and email, handling account management, troubleshooting, and monetization inquiries in a fast-paced, multicultural environment.

This role is a chat and email support position with no phone support. You will manage around 20–25 cases per day, document interactions, and participate in onboarding, ongoing

Qualifications

• Native or near-native Danish (C1 preferred).
• Fluent English (C1).
• Excellent written communication skills.
• Strong computer literacy and internet navigation skills.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Knowledge of Google Ads is a plus.

Responsibilities

• Provide professional customer support via chat and email.
• Assist customers with account settings, content management, and technical troubleshooting.
• Support monetization, account recovery, and partner programs inquiries.
• Handle appeals regarding content removals and channel suspensions.
• Answer questions about channel performance, subscriber growth, and analytics.
• Manage approximately 20–25 customer cases per day while maintaining high-quality service.
• Accurately document customer interactions.
• Continuously learn new tools, products, and processes.

Skills

Danish language proficiency

English language proficiency

Written communication

Multitasking

Fast-paced environment adaptation

Tools

Microsoft Office

Google Ads

Job description

WW Talents is seeking a Danish-speaking Customer Support Agent to join our international team in Athens, Greece. You will help Danish and English-speaking content creators and partners via chat and email, handling account management, troubleshooting, and monetization inquiries in a fast-paced, multicultural environment.

This role is a chat and email support position with no phone support. You will manage around 20–25 cases per day, document interactions, and participate in onboarding, ongoing