Danish-Speaking Customer Support Specialist (Chat/Email)

WW Talents; Aalborg; On-site; DKK 1,501,000 - 2,102,000; Full time

Benefits offered by this job

Relocation package

Onboarding and training

Job summary

WW Talents is looking for a Danish-speaking Customer Support Agent to join our international team in Athens, Greece. You will assist content creators and partners via chat and email, handling account settings, monetization questions, and troubleshooting.

We value native Danish, fluent English, strong written communication, and the ability to manage 20–25 cases daily. This role includes onboarding, training, and career development in a multicultural environment.

Qualifications

• Native or near-native Danish (C1 preferred).
• Fluent English (C1).
• Excellent written communication skills.
• Strong computer literacy and internet navigation skills.
• Good knowledge of Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Previous customer support experience is an advantage but not required.
• Knowledge of Google Ads is considered a plus.

Responsibilities

• Provide professional customer support via chat and email.
• Assist customers with account settings, content management, and technical troubleshooting.
• Support inquiries related to monetization, account recovery, and partner programs.
• Handle appeals regarding content removals and channel suspensions.
• Answer questions about channel performance, subscriber growth, and analytics.
• Manage approximately 20–25 customer cases per day while maintaining high-quality service.
• Accurately document customer interactions.
• Continuously learn new tools, products, and processes.

Skills

Danish (native)

English (fluent)

Written communication

MS Office

Multitasking

Typing 25 wpm

Google Ads

Customer support

Job description

WW Talents is looking for a Danish-speaking Customer Support Agent to join our international team in Athens, Greece. You will assist content creators and partners via chat and email, handling account settings, monetization questions, and troubleshooting.

We value native Danish, fluent English, strong written communication, and the ability to manage 20–25 cases daily. This role includes onboarding, training, and career development in a multicultural environment.