Danish-Speaking Customer Support Agent — Chat & Email (Athens)

WW Talents; Odense; On-site; DKK 157,000 - 188,000; Full time

Benefits offered by this job

Relocation package

Hotel accommodation assistance

Flight ticket provided

Airport pickup

Real estate agency fee coverage

Onboarding and coaching

Job summary

WW Talents seeks a Danish-speaking Customer Support Agent to join our international team in Athens, Greece. You will support content creators and monetized partners via chat and email, handling account settings, troubleshooting, and monetization questions with a focus on quality service.

Expect to manage 20–25 cases daily, work Monday to Friday with occasional weekend shifts, and participate in a comprehensive relocation package, training, and ongoing coaching in a multicultural environment.

Qualifications

• Native or near-native Danish (C1 preferred).
• Fluent English (C1).
• Excellent written communication skills.
• Strong computer literacy and internet navigation skills.
• Good knowledge of Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Typing speed of at least 25 words per minute with 85% accuracy.

Responsibilities

• Provide professional customer support via chat and email.
• Assist customers with account settings, content management, and troubleshooting.
• Support inquiries related to monetization, account recovery, and partner programs.
• Handle appeals regarding content removals and channel suspensions.
• Answer questions about channel performance, subscriber growth, and analytics.
• Manage approximately 20–25 customer cases per day while maintaining high-quality service.
• Accurately document customer interactions.
• Continuously learn new tools, products, and processes.

Skills

Danish language

English language

Written communication

Computer literacy

Microsoft Office

multitasking

Typing 25 wpm

Customer support experience

Google Ads knowledge

Tools

Microsoft Office

Google Ads

Job description

WW Talents seeks a Danish-speaking Customer Support Agent to join our international team in Athens, Greece. You will support content creators and monetized partners via chat and email, handling account settings, troubleshooting, and monetization questions with a focus on quality service.

Expect to manage 20–25 cases daily, work Monday to Friday with occasional weekend shifts, and participate in a comprehensive relocation package, training, and ongoing coaching in a multicultural environment.