Danish-speaking Customer Support Agent to Online Bank in Malta

Next Job Abroad; Denmark; On-site; DKK 254,000 - 389,000; Full time

Benefits offered by this job

Competitive salary

Multicultural environment

Career development

Friday socials

Job summary

Next Job Abroad in Malta is expanding its Danish-speaking team and seeks a customer-focused professional who blends service with sales. You will engage with customers during onboarding, answer queries, and explain financial products while collaborating with Payments and Collections to drive a smooth customer journey.

The role combines onboarding, sales support, and financial operations, offering exposure to compliance, reporting, and process improvement.

Qualifications

• Fluent Danish and English (spoken & written) required.
• Experience in sales of financial or similar structured products.
• Background in customer onboarding and document verification.
• Strong communicator with a results-driven mindset.
• Detail-oriented and comfortable working with procedures.
• Team player but able to work independently.
• Good knowledge of Microsoft Office, especially Excel.

Responsibilities

• Guide customers through onboarding and ensure documentation is handled correctly.
• Support customers via phone, email and SMS with clear and professional communication.
• Provide accurate information about financial products, services and payments.
• Work actively with sales strategies—not pushy selling, but structured engagement.
• Collaborate with internal departments to ensure smooth and transparent processes.
• Help maintain a high-quality customer experience while staying compliant with regulations and company policies.

Skills

Fluent Danish & English

Sales oriented

Strong communication

Detail oriented

Team player

MS Office Excel

Tools

Excel

Job description

Looking for more than just "a job in customer service"?

How about building a career in financial services while living on a Mediterranean island where your lunch break might include sunshine, sea views, and coworkers from all over the world?

Our client is growing their Danish-speaking team in Malta and is looking for someone who enjoys working with customers, understands sales, and wants to develop professionally, not just answer tickets forever.

This role combines customer service, sales, and financial operations, giving you a broad understanding of how a modern financial business actually runs.

The Role (Where service meets sales)

You’ll be part of the Danish Team, working closely with your Team Leader and cross-functional departments like Payments and Collections. Your work sits right at the heart of the customer journey.

You will:

• Guide customers through onboarding and ensure documentation is handled correctly
• Support customers via phone, email and SMS with clear and professional communication
• Provide accurate information about financial products, services and payments
• Work actively with sales strategies. Not pushy selling, but smart, structured customer engagement
• Collaborate with internal departments to ensure smooth and transparent processes
• Help maintain a high-quality customer experience while staying compliant with regulations and company policies

Not just a support role

This position gives you insight into sales, operations, compliance, reporting and process development, which means you’re building skills that go far beyond "standard CS".

You may also:

• Contribute to sales reporting
• Support training and mentoring of team members
• Help improve operational processes and proceduresTake part in documenting workflows
• Get involved in ad hoc projects linked to new markets and business development

If you’re ambitious, this kind of exposure is gold. It's how people move into senior operations, team lead, compliance or sales roles later on.

Requirements

• Fluent Danish and English (spoken & written)
• Experience in sales of financial or similar structured products
• Background in customer onboarding and document verification
• Strong communicator with a results-driven mindset
• Detail-oriented and comfortable working with procedures
• Team player, but able to work independently
• Good knowledge of Microsoft Office, especially Excel

Benefits

What our client offers

• Competitive salary and benefits
• A multicultural, inclusive work environment
• Career development and learning opportunities
• A team culture where ideas are welcomed
• A workplace that celebrates wins (yes, including the Friday socials)

Why Malta?

Because life outside work actually matters.

Living in Malta means:

• Short commutes and more free time
• International environment. You’ll work with people from all over Europe
• Outdoor lifestyle most of the year
• Easy travel connections
• A social expat scene where it’s easy to build a network

You’re not just changing jobs. You’re upgrading your lifestyle.