Danish Customer Service and Sales Officer in Malta

Next Job Abroad; Odense; On-site; DKK 167,910 - 205,223; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Comprehensive Private Health Insurance

Relocation support

Modern office facilities

Regular monthly after-work events

Job summary

Next Job Abroad is seeking a fluent Danish-speaking Customer Service & Sales Officer to drive operations in the German market. The role involves guiding customers through the loan application process and ensuring top-notch support. Candidates should have 1-2 years of sales experience, strong financial literacy, and proficiency in Microsoft Office. The position offers a competitive salary of €25,000 per year, performance-based bonuses, and benefits such as health insurance and relocation support.

Qualifications

• Native or C1 level fluency in Danish and professional command of English.
• Minimum 1-2 years of experience in a sales-driven environment.
• Previous experience in banking or financial services is highly preferred.
• Strong proficiency in Microsoft Office, specifically Excel.
• You must hold an EU Passport or have the legal right to work in Malta.
• Resilient, persuasive, and motivated by hitting performance targets.

Responsibilities

• Actively engage with Danish-speaking leads for loan applications.
• Handle incoming inquiries via phone, email, and SMS.
• Manage the customer journey from first contact to final verification.
• Collaborate with teams to ensure customer retention and satisfaction.
• Identify customer pain points to suggest product improvements.

Skills

Fluent Danish

Sales experience

Customer support

Financial literacy

Tech Savvy

Tools

Microsoft Office

CRM systems

Job description

Are you a fluent Danish speaker with a background in sales and a passion for customer excellence? Join a Great Place to Work-Certified international bank that is redefining the "new generation" of digital lending.

As a Customer Service & Sales Officer, you will be a key driver in our German-market operations. This role is designed for a target-driven individual who can blend high-level customer support with the ability to convert inquiries into successful loan and card applications. You'll be working in a fast-paced Fintech environment where your sales experience will directly impact the bank's growth.

Your Responsibilities

• Sales & Conversion: Actively engage with Danish-speaking leads to guide them through the loan application process and promote our card products
• Customer Support: Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals
• Onboarding & Verification: Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant
• Portfolio Growth: Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels
• Market Insight: Use your sales expertise to identify customer pain points and suggest improvements to our product offerings

Requirements

• Language: Native or C1 level fluency in Danish (essential) and a professional command of English
• Sales Experience: Minimum 1-2 years of experience in a sales-driven environment (e.g., Telesales, Business Development, or Commission-based Retail)
• Financial Literacy: Previous experience in banking or financial services is highly preferred
• Tech Savvy: Strong proficiency in Microsoft Office, specifically Excel, and experience with CRM systems
• Work Authorization: You must hold an EU Passport or currently have the legal right to work in Malta
• Attributes: Resilient, persuasive, and motivated by hitting performance targets

Benefits

• Salary: Competitive base salary of €25,000 per year
• Bonuses: Performance-based bonus structure
• Relocation Support: Financial assistance (relocation bonus) to help you settle into life in Malta
• Health & Security: Comprehensive Private Health Insurance and Life Insurance
• Office Culture: Modern office facilities featuring daily fresh fruit, coffee, and toast
• Social Life: Regular monthly after-work events and "Casual Friday" drinks
• Lifestyle: Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations