Danish-Speaking Customer Service Agent in Finance - Relocate to Malta

Next Job Abroad; Tønder Kommune; On-site; DKK 201,492 - 283,582; Full time

Benefits offered by this job

€1,000 relocation bonus

Competitive salary and bonuses

Permanent full-time employment

Comprehensive onboarding and ongoing培训

Modern office in Gżira, Malta

Friday after-work gatherings

Regular social events and team活动

International workplace

Job summary

Next Job Abroad is seeking a Danish-speaking Customer Service Agent to join a Scandinavian-backed finance team in Malta. You will guide customers through onboarding, payments, products, and account-related inquiries, while spotting opportunities to improve the customer experience.

You’ll work with a cross-European team, under the Danish Team Leader, delivering high-quality service. The role offers a permanent full-time position with clear career progression and comprehensive onboarding.

Qualifications

• Excellent communication in Danish and strong English (spoken and written).
• Experience in customer service and/or sales.
• Understanding of onboarding and verification processes.
• Customer-focused and results-oriented mindset.
• Attention to detail and ability to work independently.
• Positive attitude and strong team spirit.
• Good computer skills, particularly MS Office and Excel.

Responsibilities

• Guiding customers through onboarding, documentation, and product information.
• Providing professional support regarding products, services, and payment options.
• Identifying and following up on potential sales opportunities.
• Communicating with customers via phone, email, and SMS.
• Ensuring compliance with procedures and regulations.
• Collaborating with Payments and Collections teams to support customers.
• Contributing to a positive, collaborative, customer-focused team environment.
• Handling various account-related inquiries.

Skills

Danish language

Strong English

Customer service experience

Sales awareness

Attention to detail

Tools

Microsoft Office

Job description

Ready to build your career while living by the Mediterranean? Imagine swapping grey skies for over 300 days of sunshine, spending your evenings by the sea, and joining an international community where career opportunities and quality of life go hand in hand. Malta has become one of Europe's most popular destinations for young professionals, offering a vibrant social scene, an affordable lifestyle, and excellent opportunities for career growth. Whether you're looking for your first experience abroad or your next international challenge, this could be the opportunity you've been waiting for.

About The Role

Our client is looking for a Danish-speaking Customer Service Agent to join their growing Finance team in Malta. You'll become part of a supportive Scandinavian team, working closely with the Danish Team Leader while collaborating with colleagues from across Europe. In this role, you'll guide customers throughout their journey, providing outstanding service while helping them with onboarding, payments, products, and account-related enquiries. You'll also identify opportunities to improve the customer experience and contribute to the team's continued success.

Your Daily Tasks Will Include

• Guiding customers through onboarding, documentation, and product information
• Providing professional support regarding products, services, and payment options
• Identifying and following up on potential sales opportunities
• Communicating with customers via phone, email, and SMS
• Ensuring compliance with internal procedures, industry regulations, and legal requirements
• Working closely with the Payments and Collections teams to provide efficient customer support
• Contributing to a positive, collaborative, and customer-focused team environment
• Supporting customers with various account-related enquiries

You Will Also Have the Opportunity To

• Assist with sales reports and documentation
• Support the onboarding and training of new colleagues
• Help document workflows and internal processes
• Suggest improvements to systems, tools, and daily routines
• Assist with ad hoc projects across the department

Working Hours

• Monday to Friday, 09:00-18:00
• No evening, weekend, or night shifts

Requirements

What You Need

• Excellent communication skills in Danish and strong English (spoken and written)
• Experience in customer service and/or sales
• Understanding of customer onboarding and verification processes
• Strong communication skills with a customer-focused and results-oriented mindset
• Excellent attention to detail and the ability to work independently
• A positive attitude and strong team spirit
• Good computer skills, particularly Microsoft Office and Excel

Important

To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta. Unfortunately, visa sponsorship is not available for this position.

Benefits

• €1,000 relocation bonus to help cover your flight and initial accommodation costs
• Competitive salary with performance-based bonuses and additional benefits
• Permanent full-time employment
• Clear career progression and professional development opportunities
• Comprehensive onboarding and ongoing training
• Modern office located in Gżira, Malta
• Complimentary coffee, hot drinks, and Friday after-work gatherings
• Regular social events and team activities
• An international workplace with colleagues from across Europe

Why Malta?

Malta offers much more than beautiful weather. As one of Europe's fastest-growing financial and iGaming hubs, it's home to thousands of international professionals who have chosen to build their careers while enjoying an exceptional Mediterranean lifestyle. From stunning coastlines and vibrant nightlife to an international community and easy travel across Europe, Malta is the perfect place to combine work, personal growth, and adventure.

If you're ready to take the next step in your career while enjoying life under the Mediterranean sun, we'd love to hear from you!