Customer Support Agent - Danish Speaking (night shift)

LionHires Recruitment; København; On-site; DKK 268,000 - 402,000; Full time

Benefits offered by this job

Performance incentives

50% bonus potential

Vacation allowance

Modern office Copenhagen

Team events

Career growth path

Job summary

LionHires Recruitment is seeking a Danish-speaking Customer Support Specialist for night shifts in Copenhagen. The role operates on a 3:3 schedule, from 10:30 PM to 8:30 AM, delivering empathetic assistance to Danish-speaking customers via phone, live chat, and email.

You bring fluency in Danish and English, a customer-first mindset, strong communication, and a proactive attitude. Previous helpdesk experience is a plus, and opportunities exist to grow into Mid-level and Senior roles within a

Qualifications

• Full professional fluency in Danish and English (written and spoken).
• Strong customer-first mindset with focus on service excellence and upselling solutions.
• Excellent communication, problem-solving, and attention to detail.

Responsibilities

• Handle incoming customer inquiries via phone, live chat, and email primarily in Danish.
• Deliver precise, empathetic, and professional assistance to resolve issues.
• Assess client requirements and recommend appropriate services or product upgrades.
• Uphold high standards of quality to ensure customer satisfaction during night hours.
• Collaborate with peers to streamline internal workflows and improve service operations.

Skills

Danish (fluent)

English (fluent)

Job description

LionHires Recruitment is currently seeking a driven and meticulous Danish-Speaking Customer Support Specialist (Night Shift) on behalf of one of our dynamic clients. We are looking for an individual who is passionate about delivering exceptional client care during overnight hours to join an energetic team in Copenhagen and elevate their service standards.

Shift Schedule: 3:3 pattern (3 days on, 3 days off) from 10:30 PM to 8:30 AM.

What You Bring

• Full professional fluency in both Danish and English (written and spoken).
• A customer-first mindset with a strong interest in service excellence and upselling solutions.
• Excellent communication, sharp problem-solving skills, and strong attention to detail.
• A self-motivated, proactive attitude suited to fixed overnight shift rotations.
• Prior customer service or helpdesk experience is a plus, but not strictly required.

What You Will Do

• Handle incoming customer inquiries via phone, live chat, and email primarily in Danish.
• Deliver precise, empathetic, and professional assistance to resolve issues efficiently.
• Assess client requirements and recommend appropriate services or product upgrades.
• Uphold high standards of quality to ensure overall customer satisfaction during night hours.
• Collaborate with peers to streamline internal workflows and improve service operations.

What's in It for You

• Performance Incentives: Monthly performance bonuses offering up to an additional 50%.
• Paid Time Off: 12.5% vacation allowance compliant with the Danish Holiday Act.
• Work Environment: A brand-new, modern office workspace in the heart of Copenhagen.
• Social Culture: Regular team-building activities, events, and a supportive team environment.
• Growth Pathways: Defined internal career trajectories into Mid-level and Senior roles.