Customer Support Specialist

Airwallet; Odense; On-site; DKK 312,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Growth-oriented culture

Cool team

Community events

Cozy workspace

Job summary

Airwallet in Odense, Denmark invites a customer support specialist to engage with customers via phone, chat, and email, resolving issues and ensuring a seamless experience.

You will gain product knowledge, collaborate across teams, and contribute to continuous product and service improvements while supporting international partners.

Qualifications

• Customer-centric mindset with strong listening skills.
• Experience with consumer-facing software products.
• Motivated to go above and beyond to ensure customer satisfaction.

Responsibilities

• Provide support to Airwallet customers via email, chat, and phone.
• Stay flexible and ready to jump in with ad-hoc tasks that help improve workflows and elevate the customer experience.
• Assist the Sales team by offering technical expertise during onboarding of new international partners.
• Collaborate with Product, Tech, and Design teams to drive product improvements.

Skills

Customer-centric

Experienced

Proactive

Flexible

Collaborative

Job description

Join our dynamicCustomer Support Teamat Airwallet, where you’ll engage directly with customers via phone, chat, and email to resolve issues and provide support, ensuring a seamless experience. You'll gain in-depth product knowledge, collaborate across departments, and play a key role in continuously enhancing both our product and overall customer satisfaction!

About You:

• Customer-Centric: You’re service-oriented, skilled at listening, and capable of understanding customer needs to find solutions.
• Experienced: You have a background in working with consumer-facing software products and you are not afraid to get tech-nerdy.
• Proactive: Self-driven, organized, and motivated to go above and beyond to make sure every customer interaction ends on a high note.
• Flexible: We’re committed to providing the best experience for our customers all around the globe, which means our support is available beyond regular business hours.
• Collaborative: You understand friction points in the customer journey and are able to work closely with the rest of the team to resolve them.

Your Responsibilities

• Provide support to Airwallet customers via email, chat, and phone.
• Stay flexible and ready to jump in with ad-hoc tasks that help improve our workflows and elevate the customer experience
• Assist the Sales team by offering technical expertise during the onboarding of new international partners.
• Collaborate with Product, Tech, and Design teams to drive product improvements.

What We Offer:

• Competitive Salary: We believe in rewarding talent with a competitive salary.
• Growth-Oriented Culture: We encourage personal development, empowering you to focus on both personal and professional growth.
• Cool Team: Join a motivated, innovative, and supportive team that values collaboration, creativity and fun.
• Community:Get ready for exciting social events that make work feel like a great time with friends!
• Cozy Workspace:With sofas, plants, and a dog, our space really has it all. Come see for yourself.

Who is Airwallet?

At Airwallet, we’re on a mission to simplify laundry payments for everyone, from equipment distributors to end users. Since our start in Odense, Denmark in 2018, we’ve grown to become the leading mobile payment provider for laundries in Denmark and have expanded into over 40 countries. Our focus is on delivering high-quality, reliable solutions, with all product development and support handled in-house at our Odense headquarters.