Customer Service Representative

Jobtailor; København; On-site; DKK 320,000 - 420,000; Full time

Job summary

Jobtailor seeks a customer service specialist to provide first-line support across multiple channels. You will investigate platform issues, guide customers through solutions, and maintain precise case records in CRM systems. The role emphasizes ownership, quality communication, and contributing to SLAs.

The position requires experience in customer service, strong English, and the ability to handle multiple priorities with calm supervision and proactive feedback to improve processes.

Qualifications

• Proven experience in customer service, support, or similar client-facing role.
• Strong communication skills with ability to explain technical topics clearly.
• Structured and organized approach to multiple priorities.
• Problem-solving mindset and ability to stay calm under pressure.
• Experience with support systems and CRM tools.
• Fluency in English and at least one additional market language.

Responsibilities

• Provide first-line support via phone, email, and digital channels to customers.
• Investigate platform issues and guide customers through solutions clearly.
• Ensure accurate case documentation and follow-up in CRM/support systems.
• Escalate complex issues appropriately while maintaining ownership.
• Contribute to high customer satisfaction and SLA targets.
• Identify recurring issues and share feedback to improve product and processes.
• Support onboarding and basic product guidance for new customers.

Skills

Customer service

Communication

Multi-tasking

CRM systems

English fluency

Job description

Responsibilities

• Provide first-line support via phone, email, and digital channels to customers across different markets.
• Investigate platform-related issues and guide customers through solutions clearly and efficiently.
• Ensure accurate case documentation and follow-up in CRM/support systems.
• Escalate complex issues appropriately while maintaining ownership of customer communication.
• Contribute to maintaining high customer satisfaction and service level targets (SLAs).
• Identify recurring issues and proactively share feedback internally to improve product and processes.
• Support onboarding and basic product guidance for new customers where relevant.

Requirements

• Proven experience (ideally 2+ years) in customer service, support, helpdesk, or a similar client-facing role.
• Strong communication skills with the ability to explain technical topics clearly and simply.
• Structured and organized approach to successfully navigate multiple priorities simultaneously.
• Problem-solving mindset and ability to stay calm under pressure.
• Comfortable working with support systems, CRM tools, and digital platforms.
• Fluency in English and at least one of the following languages: Swedish, Norwegian, Danish, Dutch, German (depending on market).