Customer Support Agent

Corpay; København; Hybrid; DKK 280,000 - 360,000; Full time

Benefits offered by this job

Six weeks vacation

Pension plan

Health insurance

Beverages provided

Snacks selection

Lunch program

Massage program eligibility

Job summary

Corpay in Copenhagen, Denmark, seeks a Customer Support Agent to deliver top-tier assistance for Corpay One. You will work with Customer Service and Account teams to ensure fast, accurate resolutions and knowledge sharing across our product.

This role reports to the Head of Customer Support and involves ongoing collaboration with internal teams. Daily duties include handling inquiries via chat, email, and phone; troubleshooting, guiding customers through the product, and updating FAQs.

Qualifications

• Minimum 1 year in customer service or support.
• Excellent verbal and written communication in Danish and English.
• Experience with ticketing systems preferred.
• Hands-on technical troubleshooting beneficial.

Responsibilities

• Responding to customer inquiries via chat, email, and phone — always timely, professional, and friendly.
• Troubleshooting issues, provide accurate solutions, and escalate when needed.
• Guiding customers step by step to ensure they get the most out of our product.
• Documenting and track all customer cases, ensuring consistent follow-up until resolution.
• Collaborating with product and engineering teams by reporting bugs and sharing user feedback.
• Maintaining strong product knowledge to deliver confident and reliable support.
• Contributing to our knowledge base by creating and updating FAQs, help articles, and internal guides.
• Spotting recurring issues and proactively suggest process or product improvements.

Skills

Danish & English fluency

Customer-focused mindset

Troubleshooting skills

SaaS support experience

Tools

Jira

Intercom

Job description

## Customer Support AgentApply: Copenhagen: Full time: Posted Today: R09374# # **Your role**# # **What you'll be doing****What We Need** Corpay is currently looking to hire a Customer Support Agent within our Corpay One division. This position falls under our International Vehicle Payments line of business, located in Copenhagen, Denmark. In this role, you will collaborate with the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first-class service to both internal and external customers. In this role, you will be reporting to the Head of Customer Support and regularly collaborate with other internal teams.**How We Work** As a Customer Support Agent, Corpay will set you up for success by providing:* Assigned workspace in our Copenhagen office* Company-issued equipment* Formal, hands-on training**Role Responsibilities*** Responding to customer inquiries via chat, email, and phone — always timely, professional, and friendly.* Troubleshooting issues, provide accurate solutions, and escalate when needed.* Guiding customers step by step to ensure they get the most out of our product.* Documenting and track all customer cases, ensuring consistent follow-up until resolution.* Collaborating with product and engineering teams by reporting bugs and sharing user feedback.* Maintaining strong product knowledge to deliver confident and reliable support.* Contributing to our knowledge base by creating and updating FAQs, help articles, and internal guides.* Spotting recurring issues and proactively suggest process or product improvements.**Qualifications & Skills*** Minimum of 1 years’ experience in customer service or support, ideally within a SaaS company.* Excellent verbal and written communication skills in both Danish and English, this is essential.* Strong customer-focused mindset with proven commitment to satisfaction.* High attention to detail with a consistent standard of quality.* Self-motivated and reliable in delivering on commitments.* Hands-on experience in technical support and troubleshooting is beneficial.* Familiarity with ticketing systems and support workflows (preferably Jira and Intercom).* Strong IT and computer skills.**Benefits & Perks*** Annual six-week paid vacation.* 5% company-paid pension, after successfully completing probation.* Health Insurance, after successfully completing probation.* Hot and cold beverages, including coffee, tea and sodas.* A great selection of snacks!* Healthy Lunch program.* Option to opt-in to our massage program, after completing probation.**Pay Transparency**The salary range for this position is 280,000 – 360,000 DKK gross per year. The final offer will be determined based on objective, gender-neutral criteria including relevant skills, professional experience, and qualifications. Corpay maintains structured compensation practices and regularly reviews pay to support compliance with equal pay principles and applicable EU legislation. Additional compensation elements, including benefits and variable pay (if applicable), will be discussed during the recruitment process.#LI-WK1#LI-Onsite# # **About Corpay****About Corpay**Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.