Customer Success Manager

Umbraco; Odense; On-site; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Diversity & Inclusion focus

Flexible working hours

Pension, health and wellness programs

Professional growth opportunities

Bright, international colleagues

Job summary

Umbraco is seeking an Enterprise Customer Success Manager to guide onboarding, drive adoption, and advocate for enterprise clients and partners. You will partner with Sales, Support and Product to ensure value delivery and aligned expectations in a fast-paced, collaborative environment.

Based in Odense, Denmark, the role is full-time, on-site within the Customer Success team. You’ll rely on strong communication and problem-solving skills to build trusted relationships and help customers succeed

Qualifications

• 2+ years of experience in Customer Success, Account Management, or related role.
• Strong interpersonal and communication skills.
• Experience building and executing customer success plans.
• Can-do attitude; able to work independently and collaboratively.
• Fluency in English (written and spoken).
• Background in tech, SaaS, or digital agencies.

Responsibilities

• Guide onboarding and adoption for enterprise clients.
• Advocate for customers internally with Sales, Support and Product teams.
• Ensure value is delivered and expectations are aligned.
• Build trusted relationships with customers and partners.
• Collaborate across teams to maintain a consistent customer experience.

Skills

2+ years of experience in Customer CS/

Tools

Salesforce

HubSpot

Zoho

Job description

Do you thrive on building trusted relationships with customers and partners - and are you passionate about helping people succeed with the tools and services you provide?

Then you might be the one we’re looking for!

At Umbraco, we are looking for an Enterprise Customer Success Manager who is motivated and passionate about delivering exceptional customer experiences from onboarding through the full customer lifecycle. This role is essential in ensuring that our customers and partners receive maximum value from our products and services.

We offer a fun, friendly, and inspiring workplace, where collaboration, trust, and customer empathy are at the core of everything we do.

The Role

In this role, you will build trusted relationships, guide onboarding and adoption, and act as a strong advocate for enterprise clients, customers, and partners internally. You will work closely with Sales, Support, and Product teams to ensure expectations are aligned, challenges are addressed proactively, and value is consistently delivered.

You are highly organized, adaptable, and customer-centric, with strong interpersonal and problem-solving skills. You are comfortable working independently, while also thriving in a collaborative, fast-paced environment where teamwork and shared ownership matter.

Job role

As a Customer Success Manager, you’ll be responsible for guiding customers through onboarding, adoption, and long-term success with our products and services. You’ll work across teams - Sales, Support, and Product- to ensure a consistent and value-driven customer experience.

The role is part of our Customer Success team within the broader Customer Experience department. You’ll be surrounded by bright, helpful colleagues who genuinely care about our customers and about each other. We’re collaborative, curious, and committed to delivering on our promises - and having fun along the way.

Qualifications

At Umbraco, we care about people. The most important qualification is who you are: your mindset, your curiosity, and your willingness to learn and contribute to the team.

Besides your awesome personality, we are looking for someone with:

• 2+ years of experience in Customer Success, Account Management, or a related role


• Strong interpersonal and communication skills—you’re a great listener and a clear communicator


• Experience building and executing customer success plans


• Can-do attitude with the ability to work independently and collaboratively


• Fluency in English (written and spoken)


• Familiarity with customer success or CRM platforms like Salesforce, HubSpot, or Zoho


• Experience supporting or enabling clients as part of a success or enablement team


• Proficiency in a Nordic language (such as Danish or Swedish)


• A background in tech, SaaS, or digital agencies

Practicalities

The position:

• Full-time (37 hours/week)

Location:

• On-site at Umbraco HQ in Odense, Denmark

Preferred start date:

• As soon as possible or 1 OCT/NOV 2026


• Interviews will be held in September 2026

Benefits of working at Umbraco

• A multicultural work environment with a strong focus on Diversity, Equity & Inclusion


• Friendly, engaged, and bright colleagues all over the world


• Flat hierarchy and an open and honest way of working together


• Opportunity for professional growth and advancement


• Family-friendly and flexible working hours


• Pension, health and wellness programs


• Lots of fun and social activities