Customer Success Manager

Relewise; Aarhus; Hybrid; DKK 700,000 - 950,000; Full time

Job summary

Relewise is seeking a Customer Success Manager to advance from reactive troubleshooting to building deep, strategic partnerships across a portfolio of e-commerce clients. You will guide long-term digital journeys with foresight, clarity, and meticulous execution, acting as the primary trusted advisor and ensuring promises are kept and goals are met.

You will communicate complex ecommerce concepts clearly, translate plans into structured client meetings, and own execution from start to finish

Responsibilities

• Lead advisor and primary point of trust for your clients, keeping portfolio stable, healthy, and moving forward through methodical execution.

Job description

We are looking for a Customer Success Manager who wants to move beyond reactive troubleshooting to build deep, structured, and strategic partnerships. In this role, you will lead a portfolio of e-commerce clients, helping them navigate their long-term digital journeys with foresight, clarity, and meticulous execution.

If you find your energy in building long-term trust, mapping out strategic business paths, and keeping every promise you make, this role is designed for you.

What you will do

In this role, you will be the lead advisor and the primary point of trust for your clients. Your focus will be on keeping your portfolio stable, healthy, and moving forward through methodical execution.

• Anticipate and plan ahead: You will consult with clients on their long-term business goals, mapping out clear roadmaps – with both primary and contingency plans – so that surprises are rare and opportunities are captured early.
• Build deep, trusted partnerships: Rather than managing transactional contacts, you will invest time in understanding the unique dynamics, internal politics, and long-term goals of your clients.
• Communicate with clarity: You will translate complex e-commerce concepts into simple, valuable messages, facilitating structured client meetings that have clear agendas and defined next steps.
• Take absolute ownership: From the smallest follow-up to the largest project milestone, you are someone who ensures that what is promised is delivered on time, every time.
• Solve problems at the root: When issues arise, you will look beneath the surface to find permanent solutions, coordinating with internal experts and technical specialists to resolve friction before it impacts the relationship.
• Maintain structured momentum: You will organise your time and your portfolio systematically, ensuring that steady progression and clear documentation always win over chaotic firefighting.
  

Who you are

You are a methodical planner who excels when there is room to think, organise, and prepare. You are at your best when you can work systematically, rather than reacting constantly to shifting priorities.

To succeed in this role, you likely recognise these qualities in yourself:

• Consultative and strategic: You naturally think several steps ahead. You enjoy analysing business models and predicting how decisions today will affect client success tomorrow.
• Deeply reliable: You have high standards for your own work. You take personal responsibility for the health of your portfolio and feel a strong commitment to keeping deadlines.
• An exceptional communicator: You are comfortable explaining technical and commercial ideas simply. You know how to guide a conversation, facilitate effective meetings, and make complex plans easy to understand.
• A relationship builder: You prefer building deep, lasting connections with a core group of partners rather than networking widely and shallowly.
• A constructive problem solver: You get quiet satisfaction from fixing things, especially when it requires coordinating different internal specialists to get the job done.
• E-commerce literate: You have a solid understanding of the e-commerce landscape, online customer journeys, and the commercial mechanisms that make online businesses successful.
• Optimistic and warm: You bring a constructive, positive perspective to your client interactions, making collaboration easy, engaging, and productive.

What we offer

We offer a professional, supportive environment where thorough preparation, strategic thinking, and structured delivery are valued. Here, you will have the autonomy to guide your clients' long-term strategies, backed by a team of technical experts ready to support your plans.

We offer flexibility through remote work options and adjustable working hours - because we know great work doesn’t happen one way. Our culture is shaped by five core values: Scrupulous, Compassion, Open-minded, Inquisitive, and Connected. They guide how we collaborate, innovate, and grow.

We work with an AI-first mindset that runs through everything we do across all departments - with a constant focus on improving, simplifying, and creating real value. No hot air, just straight talk and strong execution.

If you are ready to take ownership of a high-value portfolio and build partnerships that last, we would love to hear from you.

About Relewise

Relewise is an AI-powered platform that brings true personalization into ecommerce strategies, delivering unique digital user experiences across both B2C and B2B. With our single-index architecture, we process behavioral signals and contextual data to generate AI-driven insights at scale - resulting in intelligent search results and recommendations in milliseconds.

Founded in 2020, we work with 150+ customers and continue to grow rapidly with strong international traction. Our team consists of 27 full-time colleagues, primarily based in Aarhus, Denmark, alongside remote teammates in Sweden, the UK, the Netherlands, and Ukraine.