Customer Service Pro for MV/LV Projects | Flexible/Remote

Siemens AG; Ballerup; Hybrid; DKK 520,000 - 780,000; Full time

Benefits offered by this job

Health insurance

Stock program

Pension plan

Job summary

Siemens AG in Denmark seeks a Customer Service Professional for the Electrification & Automation unit based in Ballerup. You will advise customers, prepare technical and commercial proposals, and monitor scope, schedule, cost, and risk to deliver successful projects.

Responsibilities include coordinating service orders, managing NCRs and complaints, and maintaining project docs while driving improvements. English is required; Danish is a plus.

Qualifications

• Bachelor’s degree in Electrical Engineering or equivalent technical education.
• Minimum 3 years of experience in project coordination, technical sales support, or field service operations.
• Strong stakeholder management and customer communication skills.

Responsibilities

• Manage and execute service offers, quotations, and orders for MV and LV systems.
• Plan and coordinate service orders and small service projects with customers, engineering, suppliers, and field resources.
• Ensure compliance with contractual obligations, Siemens processes, and quality and EHS standards.
• Manage non-conformities and customer complaints with timely corrective actions and stakeholder coordination.
• Maintain project documentation, service reports, and status updates; support continuous improvement and knowledge sharing.

Skills

Stakeholder management

Project coordination

Customer communication

English fluency

Cross-functional teamwork

Education

Bachelor’s degree in Electrical Engineering or equivalent

Job description

Siemens AG in Denmark seeks a Customer Service Professional for the Electrification & Automation unit based in Ballerup. You will advise customers, prepare technical and commercial proposals, and monitor scope, schedule, cost, and risk to deliver successful projects.

Responsibilities include coordinating service orders, managing NCRs and complaints, and maintaining project docs while driving improvements. English is required; Danish is a plus.