Customer Service and Logistics Coordinator

Novonesis; Hvidovre Kommune; Sur place; DKK 420 000 - 520 000; Plein temps

Résumé du poste

Novonesis is seeking a Customer Service & Logistics Coordinator to connect customers with our global distribution network, balancing service, compliance and operational excellence.

You will manage order receipt to invoicing, coordinate SAP activities, prepare export documents, book transport with freight forwarders, and collaborate with warehouse teams and customers to ensure timely deliveries from Avedøre, Denmark.

Qualifications

• Experience in customer service, logistics, freight forwarding, or international trade.
• Proficient in SAP and ERP systems.
• Fluent Danish and English, written and spoken.
• Strong customer service mindset.
• Structured and organized, even during busy periods.
• Collaborative team player.

Responsabilités

• Receive and validate customer orders.
• Coordinate internal order handling in SAP according to established procedures.
• Communicate and coordinate with internal and external customers.
• Prepare export documentation.
• Book transportation with preferred freight forwarders.
• Complete order processing and prepare invoicing.
• Participate in logistics-related projects and continuous improvement initiatives.

Connaissances

Customer service

Logistics

Freight forwarding

Supply chain

International trade

Outils

SAP

ERP systems

Description du poste

Interested in a career that matters?

Join us as our new Customer Service & Logistics Coordinator

The Customer Service & Logistics team at Novonesis plays a key role in connecting our customers with products that help improve food, health , and sustainability worldwide. From order receipt to shipment and invoicing, we complete the Order-to-Invoice process while working closely with customers, distributors, warehouse operations, and transport partners across the globe.

This is an opportunity to join a collaborative team where customer focus, teamwork, and operational excellence are at the heart of everything we do.

The role & your impact

As Customer Service & Logistics Coordinator, you will be responsible for coordinating customer orders and logistics activities to ensure timely and accurate delivery of products globally. You will act as a key point of contact between customers, warehouse operations, transport providers, and internal stakeholders, ensuring smooth execution of customer deliveries while balancing service, compliance, and operational excellence.

Solving daily operational challenges and building strong relationships with customers and colleagues will be an important part of your success in this role.

Your key responsibilities will include

• Receive and validate customer orders.
• Coordinate internal order handling in SAP according to established procedures.
• Communicate and coordinate with both internal and external customers.
• Prepare export documentation.
• Book transportation with preferred freight forwarders.
• Complete order processing and prepare invoicing.
• Participate in logistics-related projects and continuous improvement initiatives.

What you will need to be successful

To succeed in this role, we expect that you:

• Have experience within customer service, logistics, freight forwarding, supply chain, or international trade.
• Are proficient in SAP and comfortable working with ERP systems.
• Communicate fluently in Danish and English, both verbally and in writing.
• Have a strong customer service mindset.
• Work in a structured and organized manner, even during busy periods.
• Are a collaborative team player who contributes positively to the work environment.

Additional skills & interests we value

While not required, the following would be an advantage:

• Experience with export documentation and international shipping.
• Knowledge of global transportation processes and customs requirements.
• Experience participating in cross-functional projects.
• A continuous improvement mindset and interest in optimizing processes.

What we offer

At Novonesis, you will join a dedicated and experienced team where collaboration, knowledge sharing, and customer focus drive success. We believe that great customer service starts with engaged employees and a strong team spirit, and we actively support each other in delivering excellent results.

You will work in a supportive environment with knowledgeable colleagues who are committed to helping each other succeed while providing outstanding service to customers around the world.

We offer exciting opportunities for both professional and personal development, enabling you to grow your career while contributing to a global business with a meaningful purpose

Ways of working

This position is based at our production and distribution facilities in Avedøre and involves close collaboration with warehouse operations, freight forwarders, customers, and internal stakeholders.

Application deadline:

November 8th, 2026.

Contact information:

Team Manager Lone Knudsen at [e-mail].

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we’ve gotten so far. And it’s how we’ll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.