Customer Program Data Analyst

Salling Group; Denmark; On-site; DKK 420,000 - 540,000; Full time

Job summary

Salling Group is seeking a proactive Data Analyst to turn loyalty program data into actionable insights, shaping customer programs across Bilka Plus, føtex Plus, Netto+, ClubSalling and Carl's Jr.

You will build scalable data infrastructure, support campaign management, and expose dashboards for key stakeholders. Strong SQL/Python/R skills and Danish/English fluency are required.

Qualifications

• Educational background in business, economics or statistics.
• 2+ years of relevant experience in a data- or analytics-driven role.
• Experience with customer programs and loyalty data is a plus.
• Fluency in Danish and English is required.

Responsibilities

• Transform customer data and loyalty program performance into actionable insights.
• Analyze customer behavior, program performance and key metrics to inform strategy.
• Collaborate with cross-functional teams and external vendors to optimize campaigns.
• Create customer segments and triggers; support weekly and monthly campaigns.
• Automate data flows and build dashboards for stakeholders.

Skills

SQL

Python

R

Power BI

SAC (SAP Analytics Cloud)

Snowflake

BigQuery

SAP Datasphere

Danish language

English language

Education

Bachelor's or equivalent in business/economics/statistics

Tools

SQL

Python

R

Job description

Ready to shape the loyalty programs behind Bilka Plus, føtex Plus, Netto+, ClubSalling, and Carl's Jr.? If you are a proactive, outgoing data analyst who thrives in a fast-paced, data-driven environment, this is your chance to make a real impact.

The Role

As our new Customer Program Data Analyst, you will turn customer data and loyalty program performance into actionable insights that power strategic decision making and optimize our retail loyalty ecosystem.

You will join a young, dynamic, and high performing team at Salling Group, playing a key role in driving the strategy for customer data and insights. You will be given the freedom and mandate to build scalable data infrastructure, directly supporting our continuous growth and future opportunities.

Primary Tasks And Responsibilities

• Transform data into valuable business- and customer insights
• Conducting data analysis of customer behavior, program performance, and other key metrics to provide insights and recommendations to the customer program team
• Collaborating with cross-functional teams and external vendors to ensure customer programs are effectively executed and optimized for performance
• Creating customer segments, triggered actions and supporting weekly and monthly campaigns in our customer loyalty system
• Supporting ad-hoc data requests and analyses as needed to support strategic decision-making
• Continuously improve our ways of working with data and help drive the data-driven perspective on the business
• Automate data flows and processes
• Expose data and help build dashboards to share loyalty and membership information to key stakeholders.
• Ensure that data is reliable, trustworthy and able to be analyzed.

Your Skills And Background

• You have a relevant educational background in business, economics, statistics. Preferably, you also have relevant industry experience from a large FMCG company and +2 years’ experience from a similar position.
• You have a natural interest in data and how it can be utilized to create a difference for our business.
• You are comfortable dealing with large amounts of data, looking for trends and opportunities, and translating these into understandable and presentable overviews.
• You must be fluent in both Danish and English
• You have strong analytical skills and proficiency in working with e.g., SQL, Python, R. Preferably also have experience with Snowflake, Big query and SAP Datasphere.
• It is an advantage but not a requirement if you have worked with data visualization tools Power BI and Sap Analytics Cloud (SAC).

It will be a strong match if you…

• have an analytical mindset and a structured way of working.
• are able to collaborate with colleagues from many parts of the organization and manage multiple priorities and deadlines.
• care about quality, take pride in your work, and always strive to improve driven by ambition and eager to learn from day one.

What We Offer You

We offer an exciting and inspiring job with excellent opportunities for professional and personal development in an international company in continued growth.

Your daily workplace will be at the Salling Group headquarter in Brabrand, Aarhus.

As a Data Analyst you will play a key role in data utilization by operating and developing our data strategy, reporting and campaign management setup in cooperation with Customer Tech. IT, Business Intelligence and Commercial departments as well as our formats Bilka, føtex, Netto, Salling and Carl's Jr.

As part of a young and dynamic team, you will contribute with a direct impact on customers’ shopping experience.