Customer Care Assistant // Part time - Student helper

OMHU; København; On-site; DKK 165,000 - 220,000; Part time

Benefits offered by this job

Student position

Onboarding

Lunch arrangement

Social events

AI tools exposure

High performance culture

Job summary

OMHU in Copenhagen is looking for a structured and service-minded Student Customer Care Assistant to join our team in Copenhagen. The role is part‑time and based at our office on Hejrevej in Copenhagen NV.

We are seeking someone who enjoys helping people in a fast-paced environment and wants hands‑on experience in customer service and e‑commerce. You will handle inquiries via phone, email, and chat through Gorgias, assist with orders and returns, and use AI tools such as ChatGPT to improve

Qualifications

• Enrolled in a university or similar educational programme.
• Fluent in Danish and English.
• A third language (German, Swedish, Norwegian, Dutch, French, Spanish, or similar) is a strong advantage.
• Experience in customer service or similar roles; e-commerce experience is a plus.
• Interest in customer service, e-commerce, AI, or operations.
• Comfortable using technology and digital tools such as ChatGPT.
• Proactive, solution-oriented mindset with strong ownership and responsibility.
• Available to work approximately 15–20 hours per week.
• Thrive in a dynamic environment with practical solutions.

Responsibilities

• Handle customer inquiries via phone, email, and chat through Gorgias.
• Manage and resolve claim cases with fast, correct, and fair solutions.
• Use AI tools such as ChatGPT to assist with routine inquiries and optimize macros.
• Help maintain high quality and consistency across customer interactions.
• Collaborate with logistics, warehouse, and product teams to resolve delivery, product, and return questions.

Skills

Customer service

Communication

English proficiency

Danish proficiency

E-commerce experience

AI tools familiarity

Education

University student

Tools

Gorgias

ChatGPT

Job description

Customer Care Assistant // Part time - Student helper

OMHU is looking for a structured and service-minded Student Customer Care Assistant to join our team in Copenhagen.

We are looking for someone who enjoys helping people, thrives in a fast-paced environment, and wants hands‑on experience within customer service and e-commerce.

If you are passionate about creating great customer experiences, enjoy working with technology, and have an interest in furniture and design, this could be a great opportunity to grow with us.

Remote work is not possible. This role is based at our office on Hejrevej in Copenhagen NV.

You are organised, curious, and enjoy communicating with people. You take ownership of your tasks, pay attention to detail, and are comfortable using technology as part of your daily work.

If you are also interested in design and furniture, you will feel right at home at OMHU.

To thrive at OMHU, you should be able to stay organized and communicate clearly in a dynamic environment. We imagine you have the following competencies:

• Are currently enrolled in a university or similar educational programme.
  


• Speak Danish and English fluently.
  


• Speak a third language (German, Swedish, Norwegian, Dutch, French, Spanish, or similar) – this is a strong advantage.


• Experience from customer service or similar roles. E commerce experience is a plus.


• Have an interest in customer service, e-commerce, AI, or operations.


• Are comfortable using technology and digital tools such as ChatGPT.


• A proactive and solution oriented mindset with strong ownership and responsibility.


• Are available to work approximately 15–20 hours per week.


• Thrive in a dynamic environment and enjoy finding practical solutions.

What will you do?

The most important thing you will do is create delighted customers. Day to day this looks like:

• Handling customer inquiries via phone, email, and chat through Gorgias.


• Managing and resolving claim cases and ensuring fast, correct, and fair solutions.


• Using AI tools such as ChatGPT to assist with routine inquiries and optimize macros.
  


• Helping maintain high quality and consistency across customer interactions.


• Collaborating closely with logistics, warehouse, and product teams to solve delivery, product, and return related questions.
  

What do we offer?

• A student position in a rapidly growing international design brand.


• Thorough onboarding in our products, systems, and tone of voice.


• A paid lunch arrangement with healthy and delicious food.
  


• Social events and celebrations of our successes to strengthen team spirit.


• Hands‑on experience with AI tools and modern customer service operations.


• Join a high performance culture where direct feedback, quick decision making, and personal development are part of daily life.

About OMHU

OMHU is a rapidly expanding, international Danish furniture brand known for our iconic TEDDY sofa and functional, contemporary furniture. Our showrooms are present in major cities including Copenhagen, London, Stockholm, Munich, Madrid, and New York. We are internationally recognized in publications such as Architectural Digest, Elle, Monocle, and GQ Magazine. We always focus on creating personal experiences for customers both online and in physical showrooms.