Critical Services Supervisor

T5 Data Centers; Viborg Kommune; On-site; DKK 850,000 - 1,050,000; Full time

Job summary

T5 Data Centers is seeking an experienced Critical Services Supervisor to lead and develop the CSTs and CRSs at the Viborg data center. You will focus on safe, reliable operation and uptime, coordinating with the Facilities Operations Manager to drive continuous improvement.

The role requires strong leadership, technical knowledge of data center infrastructure, and excellent Danish/English communication. Lead the team in a mission-critical environment with a strong emphasis on safety and client

Qualifications

• Bachelor’s degree or equivalent in a relevant field, or 3–5+ years in a mission-critical environment.
• At least 1 year of direct management experience with shift-based employees.
• Strong knowledge of electrical and mechanical systems and facilities operations.
• Experience with critical infrastructure, preventive maintenance and change control.
• Experience working with SLAs, contractors and clients.
• Strong analytical, decision-making and problem-solving skills.
• Excellent communication skills in Danish and English.
• Ability to explain technical concepts clearly to both technical and non-technical stakeholders.

Responsibilities

• Support the Facilities Operations Manager in the day-to-day operation and maintenance of critical data center infrastructure.
• Lead, develop and schedule the Critical Services Technicians and the Control Room Specialists.
• Support 24/7 operations and respond to emergencies when required.
• Monitor and manage critical power, cooling and environmental conditions.
• Troubleshoot electrical, mechanical and fire protection systems.
• Ensure compliance with client SLAs, change control and preventive maintenance requirements.
• Own the quality and effective use of the site's CMMS.
• Coordinate and oversee external contractors and vendors.
• Support client relationships and facilities-related issues.
• Support safety, environmental compliance, resource planning and budget activities.
• Take a leadership role in the absence of the Facilities Operations Manager.

Skills

Leadership

Communication

Electrical systems

Mechanical systems

Facilities operations

Preventive maintenance

Change control

SLA management

Contractors management

Client relations

Bilingual Danish/English

CMMS

Education

Bachelor’s degree or equivalent (3–5+ years in mission-critical environment)

Tools

CMMS

Job description

Company Description

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

Commitment to Diversity & Military Veterans

Battle-Tested Leadership Experience

100% Data Center Focused

Owner-Operator Mindset

Are you an experienced operations professional with a strong technical background and a passion for safety, reliability and operational excellence?

Do you thrive in a mission-critical environment where there is no room for compromise, and where your leadership and technical expertise can make a real difference?

We are looking for a Critical Services Supervisor to join our team in Viborg.

In this role, you will play a key part in ensuring the safe, reliable and efficient operation of our data center. Working closely with the Facilities Operations Manager, you will help lead and develop our Critical Services Technicians (CSTs) and Control Room Specialists (CRSs), coordinate contractors and ensure that our critical infrastructure operates to the highest standards.

Your focus will be on achieving 100% uptime, minimizing operational risk and continuously developing both our people and our way of working.

A key role in a mission-critical environment

As Critical Services Supervisor, you will be an important part of the site operations team and a key operational point of contact for the data center.

You will help ensure that critical infrastructure, equipment and systems are operated and maintained effectively, while creating a strong culture of safety, reliability and continuous improvement.

You will also play an important role in developing our CST and CRS team, ensuring that they have the skills, knowledge and support required to operate in a mission-critical environment.

Your Key Responsibilities

• Support the Facilities Operations Manager in the day-to-day operation and maintenance of critical data center infrastructure
• Lead, develop and schedule the Critical Services Technicians and the Control Room Specialists
• Support 24/7 operations and respond to emergencies when required
• Monitor and manage critical power, cooling and environmental conditions
• Troubleshoot electrical, mechanical and fire protection systems
• Ensure compliance with client SLAs, change control and preventive maintenance requirements
• Own the quality and effective use of the site's CMMS
• Coordinate and oversee external contractors and vendors
• Support client relationships and facilities-related issues
• Support safety, environmental compliance, resource planning and budget activities
• Take a leadership role in the absence of the Facilities Operations Manager

Who are you?

We are looking for an experienced operations professional who combines technical expertise with strong leadership and communication skills.

You may have a background in data centers, mission-critical environments, high-performance manufacturing, industrial operations or a similar environment where reliability and operational discipline are essential.

We would like you to have:

• A bachelor’s degree in a relevant field, or equivalent 3-5+ years of experience in a mission-critical environment
• At least one year of direct management experience with shift-based employees
• Strong knowledge of electrical and mechanical systems and facilities operations
• Experience with critical infrastructure, preventive maintenance and change control
• Experience working with SLAs, contractors and clients
• Strong analytical, decision-making and problem-solving skills
• Excellent communication skills in Danish and English
• The ability to explain technical concepts clearly to both technical and non-technical stakeholders

You Are The Type Of Leader Who...

• takes ownership when things get difficult

You remain calm under pressure, assess risks and make sound decisions. You lead by example, build trust within your team and enjoy developing people and technical capabilities.

You are structured, proactive and transparent in your communication, with a genuine can-do attitude and pride in delivering a high-quality service.

Why join us?

This is an opportunity to join a mission-critical operation where your technical expertise and leadership will have a direct impact on safety, reliability and client experience.

You will work in an international environment with a strong focus on operational excellence, continuous improvement and professional development.

Ready to make an impact?

If you are ready to take the next step in your career and play a key role in a mission-critical data center environment, we would love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.