CREW MANAGER, SAS CONNECT & SAS LINK

SAS - Scandinavian Airlines; Kastrup; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

SAS - Scandinavian Airlines Copenhagen Airport is seeking an experienced Crew Manager to lead and develop both Flight Deck and Cabin Crew across SAS Connect and SAS Link, shaping a high-performing culture where safety, customer experience, and employee engagement go hand in hand.

You will report to the Managing Director of Crew Services and play a key role in supporting our operational and people agenda, driving change and delivering exceptional service for our travelers and crew alike.

Qualifications

• Strong people leadership profile with a focus on development and wellbeing.
• Ability to coach, support, and challenge individuals and teams to reach their potential.
• Experience handling employee relations with professionalism and sound judgment.

Responsibilities

• Lead and develop Flight Deck and Cabin Crew across SAS Connect and SAS Link.
• Provide clear direction, visible leadership, and continuous support to crews.
• Build an environment where people feel valued, engaged, and empowered to deliver safe, exceptional service.
• Drive change and contribute to the transformation of SAS Crew Services.

Skills

People leadership

Coaching

Stakeholder management

Change leadership

Communication skills

Job description

Copenhagen Airport

At SAS, we're transforming aviation while connecting Scandinavia with the world. Every day, our people make journeys possible for thousands of travelers, delivering safe, reliable, and memorable experiences.

About Us

Copenhagen Airport

At SAS, we're transforming aviation while connecting Scandinavia with the world. Every day, our people make journeys possible for thousands of travelers, delivering safe, reliable, and memorable experiences.

We're now looking for an experienced and inspiring Crew Manager to join our leadership team in Copenhagen. In this role, you'll lead and develop both Flight Deck and Cabin Crew across SAS Connect and SAS Link, helping to shape a high-performing culture where safety, customer experience, and employee engagement go hand in hand.

This is a unique opportunity to influence the future of our crew organization while contributing to the continued transformation of SAS.

As Crew Manager, you will report to the Managing Director of Crew Services and play a key role in supporting our operational and people agenda.

What You Will Be Doing

As a Crew Manager, you are more than a leader. You are a coach, culture carrier, and trusted partner for our crew members.

You will create the conditions for our pilots and cabin crew to perform at their best by providing clear direction, visible leadership, and continuous support. Through engagement, communication, and collaboration, you will help build an environment where people feel motivated, valued, and empowered to deliver exceptional service.

Who We're Looking For

We're looking for a leader who is passionate about people and understands that exceptional customer experiences start with engaged and motivated employees.

You are a visible and approachable leader who builds trust through open communication, consistency, and genuine care for your team. You understand how to balance operational excellence with employee engagement and know that high performance is created through strong relationships, coaching, and a positive work environment.

To Take Care Of Your Responsibilities, You Bring

• A strong people leadership profile with a genuine interest in employee development and wellbeing
• The ability to coach, support, and challenge individuals and teams to achieve their full potential
• Experience managing employee relations and navigating complex people matters with professionalism and sound judgment
• A collaborative approach and the ability to build strong partnerships across functions and stakeholder groups
• Strong communication skills and the confidence to engage with people at all levels of the organisation
• The ability to lead through change, creating clarity, engagement, and commitment during periods of transformation
• A natural ability to foster an inclusive culture where people feel valued, respected, and empowered to perform
• You thrive in a fast-paced environment, combine commercial awareness with empathy, and are motivated by creating the conditions that enable both people and business to succeed.

Additional information

At SAS, you'll join a company with a proud history and an ambitious future.

We are committed to caring for each other, delighting our travelers, and driving the transition toward more sustainable aviation. We foster a culture built on collaboration, accountability, and continuous improvement, where everyone is encouraged to contribute, grow, and make an impact.

As Crew Manager, you'll have the opportunity to influence the employee experience of our crew members while contributing to the success of one of Scandinavia's most recognized brands.

If you're ready to lead, inspire, and help shape the future of aviation, we'd love to hear from you.