Content Excellence Subject Matter Expert (SME) - DK/ES
BASE life science
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Benefits offered by this job
Job summary
BASE life science is seeking a Content Excellence Subject Matter Expert (SME) to lead and shape commercial content solutions for life science clients. You will work with cross‑functional teams, deliver workshops, and drive AI-enabled content strategies using platforms like Veeva Vault PromoMats and Vault Medical.
You will coordinate with clients and internal teams in Denmark or Spain, leveraging your deep knowledge of pharma content processes to deliver measurable impact across the value chain.
Qualifications
- 5+ years of consulting experience in pharma or commercial content
- Deep knowledge of Veeva Vault PromoMats and end-to-end MLR review
- Strong project and stakeholder management experience
- Ability to distill requirements into solution scenarios
- Creative thinking to build offerings and AI opportunities
- Excellent presentation skills to executive level
- Strong communication in English
- Comfortable working in agile, cross-functional, remote teams
Responsibilities
- Act as SME on projects, sharing content process insights and best practices
- Serve as project team contact to customer stakeholders, up to senior sponsors
- Lead design workshops, assessments and requirements sessions with customers
- Advise on content and digital asset management principles and platform usage
- Identify AI growth opportunities and translate into client value
- Develop and upsell offerings and grow client relationships
Skills
Tools
Job description
As our next Content Excellence Subject Matter Expert (SME), you will contribute to solving meaningful challenges across the life sciences industry. We offer specialised management consulting services, working with top-tier life sciences companies as well as biotech startups — locally and globally. From strategy development to hands-on implementation, we support our clients were impact matters most.
As a Content Excellence Subject Matter Expert (SME), you will work closely with clients and colleagues to address complex challenges across the life sciences value chain. You will take ownership of your work and contribute to delivering solutions that create real, lasting impact.
We are expanding our Commercial Content Excellence team to match the growing needs of the industry, and we are looking for a Subject Matter Expert to help us continue leading the way in commercial and medical content for life science clients. Do you want to be part of an experienced and multicultural team? This might be your opportunity.
The Content Excellence practice area combines highly specialised business knowledge of the pharma commercial domain with in-depth technology expertise, to maximise the value our clients create from their digital platforms. The team specialises in core Commercial and Medical Content processes and supports platforms such as Veeva Vault PromoMats and Vault Medical, together with the wider commercial content ecosystem – content authoring platforms, digital asset management systems, and the emerging AI capabilities around them.
As a Content Excellence SME, your activities span both delivery and portfolio. You are the person clients and colleagues turn to when a content process question needs an authoritative answer, and the person who turns what we learn on projects into repeatable, sellable offerings.
- Act as Subject Matter Expert on our projects, providing insight to the team on content processes, use cases, ways of working and challenges.
- Act as a point of contact for the project team towards customer stakeholders, up to and including senior client sponsors.
- Lead and facilitate design workshops, process assessments and requirement gathering sessions with customers.
- Advise and guide customers on content and digital asset management principles, ensuring available platform functionality is applied appropriately.
- Identify areas of AI growth and opportunity in the commercial content and/or medical space, and translate them into concrete client value.
- Build and strengthen client relationships, identifying and managing upselling opportunities.
- Identify and implement new offerings, and changes to the current offering catalogue, in line with industry trends.
- Identify new use cases, tools, processes and methodologies to amplify our offering capabilities.
- Develop compelling value propositions.
- Build the go-to-market approach for the Content Excellence offering.
- Define standards and best practice and ensure they are understood and applied consistently across our delivery teams.
- Form part of the Content Excellence leadership team.
- Work alongside the Consulting Lead, the Delivery team and the Portfolio team on proposals and bids.
- Contribute to the growth of the Content Excellence team, including the recruitment, onboarding and coaching of new team members.
- Continuously build knowledge in the IT solutions and business areas where BASE is a leader – we are looking for like-minded people who are curious and constantly seek new knowledge.
We are looking for an experienced, ambitious specialist who is as comfortable shaping an offering as running a client workshop. On top of this, you have the following competences:
- 5+ years of experience from a consulting company, ideally operating in the pharmaceutical industry, or direct industry expertise from a commercial content team.
- Deep working knowledge of Veeva Vault PromoMats and the surrounding commercial content ecosystem, including the end-to-end MLR review process.
- Strong project and stakeholder management experience.
- Ability to distil business requirements into solution scenarios, and to draw solution scenarios from different client inputs.
- Creative thinking abilities to build unique offerings and identify use cases and opportunities within the AI space.
- Outstanding presentation skills – able to create compelling material and present confidently to diverse audiences, up to executive level.
- Excellent problem-solving and analytical skills.
- Strong communication skills, both verbal and written, in English.
- A proactive mindset with a can‑do attitude and curiosity to learn.
- Comfortable working in agile, cross‑functional and remote teams.
- Veeva Vault certification.
- Experience with Vault Medical, content authoring platforms or digital asset management solutions.
- Understanding of GxP and computer system validation requirements.
- Knowledge of Vault CRM, IQVIA and/or Salesforce solutions.
- Experience working in global or otherwise regulated environments.
- Practical experience with both agile and waterfall delivery approaches.
The position will ideally be based in Denmark or Spain.
Founded in 2015, BASE life science is a business and technology consulting company working exclusively in life sciences, built on a simple purpose: grow our people, and deliver real impact for our customers.
We don't think AI is a feature you bolt onto existing systems — we think it's the layer through which a life sciences company's strategy actually gets executed, end to end. Most of the industry is still proving AI can do one task at a time, function by function, pilot by pilot. We're building toward something bigger: AI that runs across clinical, regulatory, quality, and commercial work instead of stopping at the edges of a single application.
With headquarters in Denmark and offices across Spain, Switzerland, the UK, Germany, France, Italy, and the US, we work with top‑10 pharma and ambitious biotechs alike, and with technology partners including Veeva, Salesforce, IQVIA, Google, AWS, Microsoft, and Amass — turning that belief into deployed, compliant, sellable solutions, not slideware.
At BASE, you work on meaningful, complex challenges at the intersection of technology, science, and business. We trust our people with real responsibility and support them in turning ambition into impact — grounded in five core values: team spirit, trust, openness, ambition, and execution.
- Ambition, encouraged through ownership and continuous learning.
- Execution — we focus on delivering solutions that work in practice.
- Openness — your ideas are heard, challenged constructively, and supported as you grow.
- Flexible ways of working, built on trust, autonomy, and balance.
- The opportunity to shape a practice, not just staff one.
- Support for health and wellbeing, covering physical, mental, and social needs
- Flexible ways of working, built on trust, autonomy, and balance
- Ongoing learning and professional development throughout your career
- A modern work setup, with the tools and equipment needed to do great work
- Recognition of performance and impact, linked to contribution and results
- The opportunity to work on challenges that make a meaningful difference for patients and healthcare systems worldwide
Explore our work, values, and people at www.baselifescience.com
At BASE life science, we value diverse backgrounds, experiences, and perspectives. Employment decisions are based solely on qualifications, merit, and business needs
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