Client Manager

atNorth Holding AB; Ballerup; On-site; DKK 600,000 - 800,000; Full time

Job summary

atNorth Holding AB is looking for a Client Manager in Ballerup, Denmark, to focus on strategic accounts and enhance customer satisfaction. The successful candidate will own client relationships, ensuring a seamless experience while identifying growth opportunities.

This role requires a Master's degree, strong negotiation skills, and over 5 years in account management, especially in the data centre or IT sector. The position emphasizes a proactive, solution-oriented approach, contributing to revenue growth and client loyalty.

Qualifications

• 5+ years of experience within senior account management, sales, or similar roles.
• Experienced in managing global or international accounts, ideally within data centre or critical infrastructure environments.
• Proven track record of managing key accounts and delivering on revenue targets.

Responsibilities

• Strategic account ownership and relationship management.
• Account growth, upselling, and retention.
• Contract renewals and commercial negotiations.

Skills

Relationship management

Commercial acumen

Stakeholder management

Negotiation

Education

Master’s degree in Business, Engineering, Computer Science or similar

Job description

atNorth is a leading Nordic data center company providing cost-effective, scalable high-density colocation and built‑to‑suit services to industry‑leading organizations across Iceland, Sweden, Finland, and Denmark.

With sustainability at our core, our data centers run on renewable energy and are designed according to circular economy principles. Through innovative design, power efficiency, and intelligent operations, we deliver reliable, secure, and high‑performance infrastructure.

Headquartered in Reykjavik, Iceland, atNorth operates eight data centers across the Nordics, with additional sites under development in Finland, Denmark, and Sweden.

We combine world‑class technology with a people‑first culture built on collaboration, ownership, and trust, empowering our teams to grow, take responsibility, and make a real impact.

By joining our international team, you will help shape the future of sustainable digital infrastructure.

Client Manager at atNorth

At atNorth, we are continuing our rapid growth journey, and with that comes an increasing focus on strengthening our client partnerships and maximizing long‑term value across our customer base. We are now looking for a Client Manager to take ownership of strategic accounts and play a key role in driving customer satisfaction, retention, and growth.

This role sits at the intersection of commercial ownership, relationship management, and technical understanding. You will act as the primary point of contact for key clients, ensuring a seamless experience across all touchpoints while identifying opportunities to expand and strengthen each partnership.

You will combine a consultative mindset with commercial focus, translating client needs into tailored solutions, while working closely with internal teams across sales, operations, and technical functions to deliver on expectations.

Key responsibilities

• Strategic account ownership and relationship management
• Account growth, upselling, and retention
• Contract renewals and commercial negotiations
• Cross‑functional collaboration and delivery coordination
• Client insights, business reviews, and market awareness
• Ensuring high‑quality customer experience and satisfaction

A core part of the role is building strong, trust‑based relationships with key stakeholders, ensuring that atNorth is seen not only as a supplier, but as a strategic partner. You will proactively drive account plans, identify growth opportunities, and ensure that client needs are anticipated and met.

You will also play an important role in navigating complex stakeholder environments, coordinating across multiple functions and seniority levels, and ensuring alignment between client expectations and atNorth’s operational delivery.

Beyond account management, this role is about impact—contributing to revenue growth, strengthening customer loyalty, and feeding insights back into the organisation to continuously improve our services and offerings.

We are looking for

Someone who combines strong commercial acumen with a relationship‑driven mindset. You are proactive, structured, and comfortable owning complex client relationships, while also being a strong collaborator internally.

You bring a high‑impact and solution‑oriented approach, with the ability to understand both business needs and technical environments, and translate these into value‑creating outcomes.

Your profile

• Master’s degree in Business, Engineering, Computer Science or similar
• 5+ years of experience within senior account management, sales, or similar roles
• Experienced in managing global or international accounts, ideally within data centre, colocation, cloud, or critical infrastructure environments
• Proven track record of managing key accounts and delivering on revenue targets
• Strong stakeholder management and communication skills
• Experience with strategic planning and account development
• Good understanding of data centre infrastructure, IT services, or technical environments
• Ability to translate client needs into commercial and technical solutions
• Strong commercial mindset with negotiation experience
• Fluent in English (professional level)

You are relationship‑driven and thrive in a client‑facing role where you create value through long‑term partnerships. You are structured and proactive, with the ability to manage multiple stakeholders and priorities in a dynamic environment.

At the same time, you are collaborative and pragmatic, able to balance client expectations with internal realities, always focusing on achieving the best outcomes for both the customer and atNorth.