Client Advisor - Quintet Danmark (Copenhagen Office)

Quintet Denmark; København; On-site; DKK 837,000 - 1,060,200; Full time

Job summary

Quintet Denmark is looking for a Client Advisor to deliver personalized service and build sustainable relationships with clients. The role involves understanding client situations, managing investment strategies, and driving client acquisition.

The ideal candidate will have significant banking experience, knowledge of regulations, and be fluent in both Danish and English. This position is located in Copenhagen.

Qualifications

• Fluent in Danish and English is mandatory.
• Knowledge of banking laws and compliance procedures.
• Experience in a commercial banking environment.

Responsibilities

• Build optimal client service and experience.
• Continuously identify and create new client leads.
• Drive revenues through proactive relationship management.

Skills

Client-focused service

Critical thinking

Commercial skills

Education

Extensive experience in banking or finance

Tools

MS Office

AI tools and applications

Job description

Purpose of the Job

Quintet Danmark - Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve.

We are a bank headquartered in Luxembourg, with branches in Denmark, Germany, Netherlands and Belgium as well as a subsidiary in the UK and supervised by the CSSF with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth.

When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.

As a Client Advisor you will be responsible for building an optimal and appropriate client service and experience, with the aim of achieving the objectives and expectations of the client families we serve. You will be acting as a holistic client advisor, leveraging the Quintet value proposition across services such as investments, financial planning, estate planning and lending. You will be responsible to protect and grow the client’s wealth while also making an active contribution to acquire new clients and increase the share of wallet of your existing clients. You will be developing and maintaining sustainable relationships with clients while demonstrating an extensive knowledge of the clients you serve and advise.

Key Accountabilities

• Client Acquisition
  • Continuously identify and create new leads through the effective use of own network targeting domestic prospects. Follow-up and manage acquisition pipeline.
  • Deliver high competing acquisition speeches and cross-pitch Quintet value proposition, acting as strong Quintet brand ambassador in the market and contributing to increasing the share or wallet of existing clients.
• Client Relationship Management
  • Develop an outstanding understanding of the client family situation, financial position, investment objectives and risk profile. Ensure the financial and life needs of client families are understood and met.
  • Actively mobilise the right investment, financial and wealth planning or lending specialists across the group as required to meet the client overall Wealth Management goals and objectives within the scope of the client risk profile.
  • Develop and maintain a strong and sustainable relationship with client families through regular visits and contacts. Actively and regularly approaches client based on identified developments.
  • Drive revenues and other commercial objectives through long-term and proactive relationship management with existing clients based on trust and distinctive service.
• Investment advice
  • Is knowledgeable on all investment products & markets, determine the desired risk profile in consultation with clients, sets investment objectives and discusses achievable and achieved performance with clients.
  • Advise on the choice of the investment strategy, design, and composition of investment portfolios, appropriate to the client’s objectives and risk appetite, follow-up and reports on the achieved performance of investments and overall service delivery.
• Risk management
  • Act as 1st line of defence risk manager for clients & the bank through proactive risk management of financial, compliance, conduct, cross-border (for international client advisors only) and operational risks arising from servicing clients. Is accountable for the appropriate and timely mitigation of any issues raised by Business Risk Management or Compliance at any point in time and within the parameters defined by the Firm’s Risk Appetite Statement and related frameworks.
  • Ensure that both clients newly onboarded, and existing clients are in line with the Group Strategy & Risk Appetite, have been timely and appropriately risk assessed in line with the internal FCC requirements and internal quality standards.
  • Ensure that all operations affecting clients carried out in accordance with regulatory and internal policy requirements (e.g. client suitability, Financial Crime Compliance or other relevant internal policy).
  • Act as a role model for business ownership and responsibility for risk management in line with our core values at any time or for any amount of revenue. Always does the right things, does not compromise on our high ethical standards in our interactions with each other or external stakeholders, e.g. clients and regulators.

Knowledge And Experience

• Extensive Experience in a commercial, banking or financial environment
• Knowledge of general banking laws and regulations, markets regulations and compliance procedures regarding investment advice to clients
• Knowledge or order and execution process, hiring and on giving orders for securities and for trading and investing products and services

Attributes and Qualities

• Thinks and behaves like a business owner, or entrepreneur, while role models our values
• Is “client focused” to provide a best-in-class service and independent advice
• Creates a partnership culture within teams and collaborates across all other Quintet functions to deliver the overall client proposition
• Works effectively with our Investment and Client Solutions team, our Chief Investment Officer, Business Risk and Compliance, to find the best solutions for clients within our investment universe and lending capabilities
• Supports and encourages others to generate a positive working culture, sharing information cross-functions
• Good analytical, critical thinking and commercial skills

Technical Skills

• Proficient use of MS Office
• Affinity with AI tools and applications (e.g., ChatGPT, Copilot), combined with a general interest in emerging technologies and the ability to identify opportunities to leverage AI in your area of work.

Languages Skills

• Fluent in Danish and English is mandatory