Client Service Associate - part time

Saxo Bank; København; On-site; DKK 30,000 - 50,000; Full time

Job summary

Saxo Bank in København is looking for a Client Service Associate to provide exceptional service to clients. This role involves advising clients on various products while ensuring compliance with industry regulations. Candidates should have 1-2 years of client-facing experience and fluency in English and at least one other language. This is a full-time position with a diverse, international team that encourages growth and development.

Qualifications

• 1-2 years of experience in a client-facing role.
• Currently studying or have relevant education in finance or service.
• Ability to work a minimum of 20 hours a week.

Responsibilities

• Advise and assist clients on a wide product range.
• Act as a client-facing specialist for trading platforms.
• Ensure regulatory compliance during client interactions.
• Strive to deliver a best-in-class client experience.

Skills

Fluent in English

Fluent in Danish or other listed languages

Client-facing communication skills

Knowledge of the financial industry

Education

Education related to service, finance, business or similar

Job description

We get curious people invested in the world. We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That is why we use the power of technology to deliver clients what they need, when they need it in a user‑friendly and personalized experience.

Are you a passionate, service‑minded professional looking for your next opportunity with international exposure? We are continuously looking for Client Service Associates to join our Client Service team located at our HQ in Copenhagen. In this role you will take part in providing first‑in‑class client experience in an environment where digital engagement is ever changing. We are dealing with a great variety of clients from individuals to institutional. As our new Client Service Associate, you will be assisting clients with a broad array of queries ranging from trading to funding related questions.

Our Client Service team consists of 200+ employees spread across nine locations servicing all client types. The team’s overall purpose is to drive the global distribution and services of products towards clients of Saxo across all entities throughout the world.

It’s important that you are fluent both verbally and written, in at least two of the languages below. Please indicate your language skills when applying.

Required Languages

• Danish
• English
• Czech
• Slovakian
• Polish

Responsibilities

As Client Service Associate in Saxo, you take pride in walking the extra mile to ensure that our clients’ needs and requests are fulfilled and answered. However, there are no expectations for you to be able to answer all the questions from the day one. We will provide the needed onboarding and continuously train you to be able to independently assist the clients. Becoming a part of Client Service, you act as an ambassador for Saxo and therefore it is essential that you always strive to deliver a best‑in‑class client experience and leave the clients on a positive note.

• Advise and assist our clients on our wide product range across all asset classes
• Act as our client‑facing specialist with extensive knowledge of our industry‑leading trading platforms
• Ensure regulatory compliance through execution of global governance
• Always act in the best interest of our clients and Saxo
• Increase client digital interaction with Saxo

Your Profile

You have great communication skills with excellence in both conveying specialist knowledge as well as simple instructions. You are motivated by clear goals and thrive with transparent performance indicators.

Moreover, we are looking for you who.

• Has 1‑2 years of experience in a client‑facing role
• Preferably have an education related to service, finance, business or similar—or you are currently studying
• Have knowledge of the financial industry and products
• Fluent in English and one other language—written and verbal
• In our part‑time roles you should be able to work a minimum of 20 hours a week

When you join Saxo, you become a Saxonian and part of a purpose‑driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo—no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long‑term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

We encourage applying to join a globally driven, inclusive workplace that nurtures curiosity and growth.