Client Service Associate, Danish speaker

Saxo Group; Denmark; On-site; DKK 335,000 - 502,000; Full time

Job summary

Saxo Bank, headquartered in Copenhagen, is seeking a Client Service Associate to deliver first-in-class client experience across individuals and institutions. You will handle queries from trading to funding and participate in onboarding and ongoing training to independently assist clients.

The role involves being an ambassador for Saxo and driving digital engagement. Ideal candidates have 2+ years in a client-facing role, fluent Danish and English (third language a plus), and a

Qualifications

• Excellent communication with both specialist and simple instructions.
• 2+ years of client-facing experience is required.
• Knowledge of the financial industry and products is preferred.

Responsibilities

• Advise and assist clients on a wide product range across all asset classes.
• Act as a client-facing specialist with knowledge of our trading platforms.
• Ensure regulatory compliance through global governance.
• Always act in the best interest of clients and Saxo.
• Increase client digital interaction with Saxo.

Skills

Communication skills

Client-facing experience

Trading platform knowledge

Education

Finance/Business/Service related education

Tools

Trading platforms

Job description

Are you a passionate, service-minded professional looking for your next opportunity with international exposure?

About the job

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That is why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalized experience.

We are looking for our next Client Service Associate to join our Client Service team located at our HQ in Copenhagen. In this role you will take part in providing first-in-class client experience in an environment where digital engagement is ever changing. We are dealing with a great variety of clients from individuals to institutional. As our new Client Service Associate, you will be assisting clients with a broad array of queries ranging from trading to funding related questions. Our Client Service team consists of 200+ employees spread across 9 locations servicing all client types. The team’s overall purpose is to drive the global distribution and services of products towards clients of Saxo across all entities throughout the world.

A few words from our Head of Client Service, Cæcilie Marie Sommer on the role in her team: \"Working in Client Services is a great opportunity to learn about investments, build experience in the financial services industry and develop professional skills in communicating with all types of clients around the globe\".

Responsibilities:

As our new Client Service Associate, you take pride in walking the extra mile to ensure that our clients’ needs and requests are fulfilled and answered. However, there are no expectations for you to be able to answer all the questions from the day one. We will provide the needed onboarding and continuously train you to be able to independently assist the clients. Becoming a part of Client Service, you act as an ambassador for Saxo and therefor it is essential that you always thrive to deliver a best-in-class client experience and leaving the clients on a positive note.

Your tasks will include:

• Advise and assist our clients on our wide product range across all asset classes
• Act as our client facing specialist with extensive knowledge of our industry leading trading platforms
• Ensure regulatory compliance through execution of global governance
• Always act in the best interest of our clients and Saxo
• Increase client digital interaction with Saxo

Your profile:

• You have great communication skills with excellence in both conveying specialist knowledge as well as simple instructions.
• You are motivated by clear goals and thrive with having transparent performance indicators.
• Moreover, we are looking for you who Has 2+ years of experience in a client-facing role.
• Preferably have an education related to service, finance, business or similar.
• Have knowledge of the financial industry and products.
• Are fluent in Danish as well as English. And a third language is a plus.

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact.

We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation.

Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

About Saxo Bank Support our purpose

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience.

We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

Be part of a unique journey

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

• Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.
• Always invests in the future.
• Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets.
• Consistently wins the highest accolades for our platforms, products and services.

Own your future

So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.