Bilingual Spanish Call Center Agent | Customer Support

MCI; København; On-site; DKK 18,000 - 29,000; Full time

Job summary

MCI is seeking a bilingual Spanish Call Center Representative fluent in English and Spanish to join our team in Manila. You will provide exceptional customer support across various programs, assist with product and service inquiries, and help resolve basic technical issues in a fast-paced environment.

The role is full-time and on-site with schedules varying by client program. Comprehensive training and clear paths for career advancement are offered.

Qualifications

• Must be fluent in English and Spanish with strong verbal written communication.
• High school diploma or equivalent.
• Experience using computers for data entry and customer support activities.

Responsibilities

• Handle inbound/outbound customer interactions professionally.
• Deliver bilingual service in English and Spanish.
• Troubleshoot basic issues and assist with product/service inquiries.

Skills

Bilingual English/Spanish

Customer service

Data entry

Typing 20 WPM

MS Office knowledge

Problem-solving

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

MCI is seeking a bilingual Spanish Call Center Representative fluent in English and Spanish to join our team in Manila. You will provide exceptional customer support across various programs, assist with product and service inquiries, and help resolve basic technical issues in a fast-paced environment.

The role is full-time and on-site with schedules varying by client program. Comprehensive training and clear paths for career advancement are offered.