Bilingual Travel Advisor (Spanish/English) Spotnana Expert

MCI; København; Vor Ort; DKK 25.000 - 44.000; Vollzeit

Zusammenfassung

MCI, Manila-based, seeks a bilingual Travel Advisor to join our onsite BPO environment. You will assist travelers with planning, booking and managing travel using the Spotnana platform, delivering professional customer service for business and leisure trips.

Ideal candidates have at least 2 years in travel, fluency in Spanish and English, and hands-on Spotnana platform experience. Onsite role with a focus on accuracy and efficiency in handling reservations.

Qualifikationen

• At least 2 years of travel industry experience.
• Proven hands-on experience using the Spotnana travel platform.
• Fluency in Spanish and English, both written and spoken.
• Experience supporting business or corporate travel is advantageous.
• Ability to work onsite in a structured, customer-focused environment.

Aufgaben

• Assist travelers with planning, booking and managing business and leisure travel arrangements.
• Use the Spotnana travel platform to search, book and service air, hotel, car and rail travel.
• Manage new and existing reservations accurately and efficiently.
• Make itinerary changes, cancellations, exchanges and rebookings as required.
• Review traveler profiles, preferences and applicable travel policies when making reservations.
• Identify suitable travel options based on traveler requirements, preferences and available travel inventory.
• Provide accurate information regarding itineraries, fares, travel arrangements, changes and cancellations.
• Assist travelers with schedule changes, travel disruptions and other travel-related issues.
• Respond to customer inquiries and provide appropriate travel solutions in a professional and timely manner.
• Maintain accurate traveler and reservation information within the Spotnana platform.
• Follow established travel policies, procedures and service standards.
• Resolve customer concerns efficiently while maintaining a high level of customer service.
• Escalate complex or exceptional travel-related issues when appropriate.
• Manage multiple customer requests in a fast-paced, high-volume BPO/contact center environment.
• Meet established quality, productivity and customer service standards.

Kenntnisse

Bilingual: Spanish & English

Travel industry experience

Spotnana platform

Customer service

Tools

Spotnana platform

Jobbeschreibung

MCI, Manila-based, seeks a bilingual Travel Advisor to join our onsite BPO environment. You will assist travelers with planning, booking and managing travel using the Spotnana platform, delivering professional customer service for business and leisure trips.

Ideal candidates have at least 2 years in travel, fluency in Spanish and English, and hands-on Spotnana platform experience. Onsite role with a focus on accuracy and efficiency in handling reservations.