Remote Customer Service Agent

MCI; Rom By; Remote; DKK 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly wage

HMO coverage and other health benefits

Performance and loyalty bonuses

Meal allowances

Free training meals

Career growth opportunities

Job summary

A leading business services provider is hiring a Remote Customer Service Agent to handle calls and support clients from the comfort of your home. Ideal candidates will have a high school diploma, call center experience, and a strong command of English. The position offers competitive hourly pay and various benefits, including health coverage and bonuses.

Qualifications

• 18 years or older.
• Previous call center experience is preferred.
• Work-from-home experience is required.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Accurately document interactions.

Skills

Strong command of the English language (spoken and written)

Excellent interpersonal skills

Basic proficiency in Microsoft Office

Skilled in troubleshooting

Typing speed of 20+ WPM

Able to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

Remote Customer Service Agent

Position Overview: MCI is a fast‑growing business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO) and XaaS cloud solutions across multiple industries. The role is full‑time, hourly paid, and you will work remotely supporting a diverse portfolio of well‑known clients.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

• 18 years or older.
• High school diploma or equivalent.
• Previous call center experience.
• Work‑from‑home experience.
• Strong command of the English language (spoken and written).
• Typing speed of 20+ WPM.
• High‑speed internet connection.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.

Requirements

• Must be authorized to work in the country where the job is based.
• Must reside within 80 km of the company office.
• Must submit to background and security investigation (Level II) and drug screening.

Compensation & Benefits

• Competitive hourly wage.
• HMO coverage, dental coverage, and other health benefits.
• Performance and loyalty bonuses.
• Rice, clothing, laundry, and meal allowances.
• Employee shuttle services and company retreats.
• Free training meals and career growth opportunities.

Physical Requirements

Primarily sedentary work with frequent computer and headset use. May require light lifting up to 40 pounds.

Reasonable Accommodation

Requests for accommodation will be considered. Contact Human Resources for assistance.

Diversity & Equality

MCI is an equal opportunity employer. All qualified applicants will receive consideration regardless of protected characteristics.