Assistant Store Manager - Copenhagen (Denmark)

FashionUnited; København; On-site; DKK 390,600 - 558,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Generous staff discount

Development opportunities

Job summary

FashionUnited is looking for store associates in Copenhagen who can engage and excite customers while supporting the Store Manager in daily operations. This role requires a passion for retail, leadership, and a strong customer service orientation.

You will analyze performance, train team members, and ensure an excellent customer experience. The position offers competitive compensation, development opportunities, and a generous staff discount.

Qualifications

• Proven experience in a supervisory position.
• Ability to lead and coach a team.
• Previous experience in retail desirable.

Responsibilities

• Analyse store performance to improve efficiency.
• Deliver customer satisfaction using advanced sales techniques.
• Support recruitment, training, and development of the team.

Skills

Team Player

Customer Service Skills

Leadership

Knowledge of Retail KPIs

Effective Communication Skills

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!

Major Accountabilities

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understand ing customer expectations and train ing your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Assists in c o-ordinating rota and scheduling
• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store and an a ctive member on the shop floor and back of house carrying out r etail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

Requirements for Success

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous experience in retail desirable
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

Additional Benefits

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package