Assistant Manager, IT Support and Operations

BIMCO; København; On-site; DKK 520,000 - 760,000; Full time

Job summary

BIMCO is seeking an Assistant Manager, IT Support & Operations to maintain secure, reliable IT services for a global workforce. You will manage Microsoft 365, Azure, cloud and on-premises infrastructure, while guiding digital transformation initiatives across time zones.

Collaborate with IT leadership, support onboarding/offboarding, and ensure endpoint and network security. This role requires strong service focus and initiative, in a dynamic international environment.

Qualifications

• At least 3 years of experience with IT support, service desk or IT operations.
• Practical experience with Microsoft 365 including Outlook, Teams, OneDrive and SharePoint.
• Experience with user administration in Entra ID.
• Experience with endpoint management, such as Intune.
• Experience with video conferencing and/or AV equipment.
• Ability to troubleshoot PCs, software, printers, networks and user-related issues.
• Thrives with contact with many different users.
• Ability to translate technical problems into user-friendly solutions.
• Strong service mindset with the ability to work independently and take initiative.

Responsibilities

• Provide first and second-line IT support to BIMCO users globally (approximately 90 users across 10 locations).
• Troubleshoot and resolve hardware, software, network, and application issues.
• Ensure a high standard of IT service and user satisfaction.
• Assist with user training and adoption of IT tools and services.
• Support the day-to-day operation of BIMCO's IT environments.
• Assist in maintaining Microsoft 365, Azure, cloud services, and on-premises infrastructure.
• Monitor systems and services to ensure availability, performance, and reliability.
• Help coordinate operational activities and minimise service disruptions.
• Manage and maintain the network infrastructure, including switching, wireless networking, internet connectivity and remote access services.
• Manage and support Windows 11 laptops, mobile devices, Video Conference systems, and peripherals.
• Assist with endpoint management through Microsoft Intune.
• Support onboarding and offboarding activities, including device provisioning and access management.
• Ensure devices comply with security and corporate standards.
• Support the implementation and enforcement of IT security policies.
• Assist with Microsoft 365 security tools and monitoring activities.
• Help maintain compliance with organisational and regulatory requirements.
• Participate in security improvement initiatives and awareness activities.
• Maintain inventories of IT hardware, software, and licenses.
• Coordinate with suppliers and service providers for support, procurement, and renewals.
• Assist with budgeting, asset lifecycle management, and operational planning.
• Contribute to IT projects, system upgrades, and digital transformation initiatives.
• Document procedures, standards, and technical knowledge.
• Identify opportunities to improve efficiency, security, and user experience.

Skills

IT Support

Microsoft 365

Entra ID

Intune

Video conferencing

Troubleshooting

Customer service

Independent working

Tools

Azure

ITSM systems

Job description

Who are we

BIMCO is the world's largest international shipping association, representing shipowners, operators, managers, brokers and agents across the globe. For more than a century, we have helped shape the maritime industry by developing standards, contracts, insights and in more recent times, digital solutions that support global trade.

In an industry where technology, AI and digital innovation are continuously reshaping how organisations operate, staying curious, adaptable and ahead of emerging trends is more important than ever. At BIMCO, we embrace new tools, modern working practices and emerging technologies to deliver better solutions for our staff, headquarters and regional offices, members and customers.

Our IT team develops and maintains the systems, hardware, platforms and digital products that power key services across the organisation and the wider maritime industry, while constantly exploring new ways to enhance how we build, deliver and operate them.

We are a collaborative, international workplace where expertise is valued, ideas are encouraged, and people are trusted to take ownership. If you enjoy solving complex challenges, working with modern technology, and contributing to systems and products with real-world impact, we would love to hear from you.

Why This Role Is Important for Us

At BIMCO, technology plays a vital role in supporting our global workforce, members, and business operations. As Assistant Manager, IT Support & Operations, you will be a key contributor to maintaining secure, reliable, and efficient IT services that enable colleagues across different time zones to work effectively every day. You will help ensure the smooth operation of our Microsoft 365, cloud and physical infrastructure, and endpoint environments while supporting our ongoing digital transformation initiatives. Working closely with the IT leadership team, you will have the opportunity to make a direct impact on service quality, security, and operational excellence across the organisation.

What You Will Be Responsible For

IT Service Delivery & User Support

• Provide first and second-line IT support to BIMCO users globally (approximately 90 users based out of 10 global office locations).
• Troubleshoot and resolve hardware, software, network, and application issues.
• Ensure a high standard of IT service and user satisfaction.
• Assist with user training and adoption of IT tools and services.

IT Operations & Infrastructure

• Support the day-to-day operation of BIMCO's IT environments.
• Assist in maintaining Microsoft 365, Azure, cloud services, and on-premises infrastructure.
• Monitor systems and services to ensure availability, performance, and reliability.
• Help coordinate operational activities and minimise service disruptions.
• Manage and maintain the network infrastructure, including switching, wireless networking, internet connectivity and remote access services.

Endpoint & Workplace Technology Management

• Manage and support Windows 11 laptops, (iPhone) mobile devices, Video Conference systems, and peripherals.
• Assist with endpoint management through Microsoft Intune.
• Support onboarding and offboarding activities, including device provisioning and access management.
• Ensure devices comply with security and corporate standards.

Cybersecurity & Compliance

• Support the implementation and enforcement of IT security policies.
• Assist with Microsoft 365 security tools and monitoring activities.
• Help maintain compliance with organisational and regulatory requirements.
• Participate in security improvement initiatives and awareness activities.

Vendor, Asset & License Management

• Maintain accurate inventories of IT hardware, software, and licenses.
• Coordinate with suppliers and service providers for support, procurement, and renewals.
• Assist with budgeting, asset lifecycle management, and operational planning.

Process Improvement & Projects

• Contribute to IT projects, system upgrades, and digital transformation initiatives.
• Document procedures, standards, and technical knowledge.
• Identify opportunities to improve efficiency, security, and the user experience.

What you will bring

The ideal candidate:

• Has at least 3 years of experience with IT support, service desk or IT operations.
• Has practical experience with Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Has experience with user administration in Entra ID.
• Has experience with endpoint management, such as Intune.
• Has experience with video conferencing and/or AV equipment.
• Can troubleshoot PCs, software, printers, networks and user-related issues.
• Thrive with contact with many different users.
• Can translate technical problems into solutions that users understand.
• Has a strong service mindset with the ability to work independently and take initiative.

It would be a bonus if you have

• The ability to remain calm, positive, and solution-oriented in a fast-paced environment.
• A passion for exploring and introducing new technologies that improve business operations and the user experience.
• Confidence in using and promoting AI-powered tools to enhance productivity and efficiency.
• Experience working with IT Service Management (ITSM) or ticketing systems.
• Excellent communication and collaboration skills, with a willingness to support colleagues across the organisation.

What We Offer

At BIMCO, we believe great people do their best work when they are trusted, supported and given opportunities to grow.

In this role, you will have the opportunity to:

• Be part of an international, collaborative organisation with a strong purpose and global reach.
• Work with modern technologies, including Microsoft 365, Azure, Intune, and emerging AI-powered tools.
• Contribute to the continuous improvement and modernisation of BIMCO's technology landscape.
• Take ownership of meaningful projects that have a direct impact on colleagues and business operations.
• Collaborate with experienced professionals and trusted technology partners across multiple countries.
• Develop your technical and professional skills through continuous learning and hands-on experience.
• Help shape the future of IT services and user experiences across the organisation.
• Enjoy a supportive and flexible working environment where innovation, initiative, and teamwork are valued.

Practical information

Location: Copenhagen

Employment Type: Full-time

Start Date: As soon as possible

Language: English

Deadline for applying: 13th Sept 2026

Please note that applicants must have a legal right to work in Denmark.

Who We Are

BIMCO is the world's largest international shipping association, with around 2,100 members in 120 countries, representing two-thirds of the world’s tonnage. Its global membership includes shipowners, operators, managers, brokers, and agents. BIMCO has NGO status with offices in Athens, Brussels, Copenhagen, Houston, London, Shanghai and Singapore. BIMCO is a non-profit organisation.

We are an equal opportunities employer and strive to recruit the best person for the job regardless of gender, age, nationality, sexual orientation, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength in our organisation.

Please note that we process your personal data in accordance with our Privacy Notice for job applicants, which outlines how we collect, use, and protect your information (please see our website: About us - Working at BIMCO)