IT Supporter

cip; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

CIP Fund Solutions is seeking an IT Supporter for our Copenhagen office. You will be the on-site go-to person for the walk-in Service Desk, delivering fast, professional support to colleagues and executives using Microsoft technologies and Intune.

You will manage onboarding, device setup, account access, and incident resolution, while maintaining documentation and contributing to a reliable IT environment across regions in a global team.

Qualifications

• 5+ years of experience in IT support, preferably in a corporate environment.
• Strong experience with Microsoft technologies and Intune.
• ITIL certified or experience with incident, problem, change, or asset management.

Responsibilities

• Provide on-site IT support at the walk-in Service Desk in Nordhavn, Copenhagen.
• Onboard new hires, configure devices, set up accounts, and manage access rights.
• Handle tickets via Jira and deliver timely, professional assistance for VIP users.
• Maintain IT documentation and participate in proactive health checks.

Skills

VIP support

Intune

Microsoft 365

ITIL

On-site support

Tools

Jira

Job description

Do you want to join a global leader in renewable energy infrastructure? If so, CIP Fund Solutions (CIP FS) is looking for an IT Supporter to join our office in Copenhagen, Denmark.

Team

The IT Support Team plays a crucial role in keeping technology running smoothly and ensuring that users are supported and empowered in their daily work. They combine technical knowledge with a professional, solution oriented mindset, handling everything from diagnosing and fixing hardware and software issues to maintaining systems and guiding users through new tools or processes. You'll be part of a global team that shares knowledge and works together across regions to support 2000 professionals in 30 offices worldwide. Knowledge sharing, consistent ways of working, and clear ownership are central to how the team operates. As part of IT Support at CIP FS, the team works closely with the business and is an integrated part of daily operations, ensuring a stable and well-functioning IT environment.

Role

You will be the go‑to person for on‑site IT support at our walk‑in Service Desk in Nordhavn. You ensure that everyone in the office, including VIPs such as partners and executives, has a smooth and seamless technology experience through fast, professional support. You are a visible, proactive, and approachable presence in the office five days a week and work daily with modern Microsoft technologies.

Responsibilities will consist of but are not limited to:

Onboarding & Device management

• Deliver and configure laptops, phones, and accessories for new hires
• Set up user accounts, reset passwords, and ensure correct access rights
• Manage access to shared resources, collaboration spaces and approved software
• Manage onboarding and offboarding tasks, including device return and deactivation
• Track repairs, returns, and replacements

Service Desk operations

• Provide support in person, via the IT hotline, and through Jira tickets
• Support Microsoft 365 and business applications
• Handle account lockouts, MFA issues, and access‑related incidents
• Deliver fast, professional support for VIPs, partners, and executive users
• Take ownership of support requests and ensure clear follow‑up and resolution
• Maintain and update IT documentation, processes, and guides in the knowledge base
• Perform proactive health checks and tasks to improve the user experience

Meeting rooms & printers

• Support and troubleshoot meeting room and video conferencing equipment
• Handle printer issues, including drivers and FollowMe
• Coordinate with vendors when needed

You

At CIP Fund Solutions we expect more than troubleshooting. We value presence, professionalism, and a human service experience. You will be a "Tech whisperer" and a "Digital concierge" creating calm in a busy workday, removing obstacles to business momentum. The IT Service Desk should be invisible when everything works and indispensable when it doesn't. When someone needs a new laptop or urgent help during a critical investor call, you're there to help quickly.

We look for the following in a candidate:

• 5+ years of experience working in IT
• Experience working with Microsoft technology and Intune
• ITIL certified or experience with Incident, Problem, Change, or Asset Management
• Some experience handling 2-3rd line IT support is beneficial
• Professional, clear communicator, steady under pressure
• Organized, detail-focused, and able to prioritize and be flexible in busy periods.
• Very service-minded, positive, and approachable
• Comfortable handling executive/VIP users

CIP Fund Solutions' commitment to diversity and inclusion

CIP Fund Solutions is committed to securing a diverse and inclusive work environment where everyone feels respected and heard.

A diverse workforce allows CIP Fund Solutions to achieve results through different approaches and solutions to task execution and problem solving. We want all our employees to have equal opportunities for personal growth and career opportunities regardless of age, gender, sexual orientation, disability, religion, nationality, or ethnicity.

As we continue to improve our candidate experience, diversity and avoid unconscious bias, please avoid having a photo in your CV. We commit to an inclusive recruitment process and equality for all applicants.

CIP Fund Solutions

CIP FS' purpose is to enable CIP's ambition to scale rapidly over the coming strategy-period - supporting our colleagues with professional and efficient financial, legal, tax and business operations through the