Assistance Nurse (Remote) - Global Medical Support

International SOS; København; Remote; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary package

Health & dental cover

Pension scheme

Life assurance

Induction and coaching

Job summary

International SOS in Denmark is seeking an Assistance Nurse to be based in Copenhagen or fully remote. You will provide medical assistance to patients worldwide, coordinating with colleagues across 27 countries to ensure high-quality care and timely case management.

The role requires nursing registration in the UK, Sweden or Denmark, fluency in English and Danish or Swedish, and strong customer service and communication skills.

Qualifications

• Registered General Nurse in the UK, Sweden or Denmark.
• High level of consolidated experience in acute care, intensive care or emergency medicine
• Excellent written and spoken English and fluency in Danish or Swedish.
• Experience using MS Office, Teams and general technical skills essential
• Excellent Customer service skills
• Excellent written and verbal communication skills
• Previous medical assistance experience highly desirable
• Previous public health and/or travel health experience desirable, not essential
• Some business travel required

Responsibilities

• Conduct pre-travel medical risk assessments for travellers with pre-existing conditions.
• Review medical information to determine travel fitness and insurance eligibility.
• Liaise with travellers, healthcare providers, insurers, and assistance teams.
• Provide recommendations on travel readiness, treatment needs, and required support.
• Escalate complex cases and coordinate specialist reviews when required.
• Maintain accurate clinical records and case documentation.
• Assess medical assistance requests and initiate appropriate support.
• Provide medical advice in line with in-house policies and protocols.
• Manage cases through to resolution, ensuring effective handovers and continuity of care.
• Coordinate treatment, referrals, evacuations, repatriations and medical transport.
• Collaborate with International SOS Assistance Centres and key stakeholders.
• Communicate medical updates to patients, families, clients, and claims teams.
• Identify appropriate healthcare providers and referral pathways.
• Support non-medical teams with medical referrals and healthcare guidance.
• Ensure timely case management and service delivery.
• Contribute to healthcare network development by sharing provider information.

Skills

Registered Nurse

English proficiency

Danish or Swedish fluency

Customer service

Communication skills

MS Office/Teams basics

Education

Nursing license

Tools

MS Office

Teams

Job description

International SOS in Denmark is seeking an Assistance Nurse to be based in Copenhagen or fully remote. You will provide medical assistance to patients worldwide, coordinating with colleagues across 27 countries to ensure high-quality care and timely case management.

The role requires nursing registration in the UK, Sweden or Denmark, fluency in English and Danish or Swedish, and strong customer service and communication skills.