Air Cargo Operations Controller

Maersk; København; Hybrid; DKK 600,000 - 900,000; Full time

Job summary

Maersk Air Cargo is seeking a highly motivated Crew & Traffic Controller to join our Integrated Operations Control Centre (iOCC). You will monitor and coordinate daily flight operations, ensuring crew, aircraft and schedules support on-time performance while minimizing disruptions.

In a fast-paced environment you will work with Flight Crew, Crew Planning, Ground Operations and Maintenance Control to maintain operational integrity across the network, ensuring safety and regulatory compliance.

Qualifications

• Experience within an Airline Operations Control Centre (OCC/iOCC) or similar environment.
• Knowledge of airline operational processes and regulatory requirements.
• Experience with airline operational systems and control platforms.
• Strong operational awareness and disruption handling.
• Fluent English, both written and spoken.

Responsibilities

• Monitor and manage daily flight operations using FlightKeys, N-OC and other control platforms.
• Monitor crew legality, qualifications, duty limitations and operational readiness.
• Coordinate crew changes, recovery actions and operational replanning during disruptions.
• Monitor aircraft movements and schedule execution to ensure operational efficiency.
• Support Operational Control activities across the Maersk Air Cargo network.
• Coordinate closely with Flight Support, Ground Operations, Crew Planning, Maintenance Control and airport stakeholders.
• Manage and mitigate operational disruptions including delays, diversions, weather events, ATC restrictions, aircraft changes and crew shortages.
• Ensure timely and accurate communication of operational information to relevant internal and external stakeholders.
• Maintain operational records, reporting and comprehensive shift handovers.
• Support emergency response procedures and contingency operations when required.
• Contribute to operational reliability, service performance and on-time delivery targets.
• Identify operational risks and initiate appropriate mitigation actions.
• Participate in disruption recovery planning and execution.
• Support the efficient utilization of operational resources, including crew, aircraft and airport capacity.
• Escalate significant operational issues when required and maintain network-wide situational awareness at all times.
• Support operational excellence initiatives and contribute to the continuous improvement of iOCC processes, procedures and systems.

Skills

OCC/iOCC experience

Crew planning

Operational systems

Regulatory knowledge

Airline operations

English fluency

Education

Aviation qualifications preferred

Tools

FlightKeys

N-OC

Job description

Maersk Air Cargo is seeking a highly motivated Crew & Traffic Controller to join our Integrated Operations Control Centre (iOCC). You will monitor and coordinate daily flight operations, ensuring crew, aircraft and schedules support on-time performance while minimizing disruptions.

In a fast-paced environment you will work with Flight Crew, Crew Planning, Ground Operations and Maintenance Control to maintain operational integrity across the network, ensuring safety and regulatory compliance.