Workload Automation Specialist (m/w/x)

ZEISS Group; Aalen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global technology company in Baden-Württemberg is seeking a professional for Workload Automation services. You will assist in delivering critical services and maintain operational models while optimizing efficiency. Candidates should have a Bachelor's or Master's in Computer Science and initial experience in IT Operations. Excellent English communication skills and a proactive mindset are necessary for this collaborative role.

Qualifikationen

• Initial working experience in Workload Automation and IT Operations.
• Deep knowledge of service delivery within ITIL guidelines.
• Excellent communication skills in English.

Aufgaben

• Assist in delivering global workload automation and monitoring services.
• Provide SLA 1 Class Support for the Workload Automation Service.
• Identify potential risks to service delivery and develop mitigation strategies.

Kenntnisse

Communication skills

Proactive mindset

Collaboration

Ausbildung

Bachelor’s or Master’s degree in Computer Science

Tools

Workload Automation Tools

Jobbeschreibung

Your Role

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs

• Provide SLA 1 Class Support for the Workload Automation Service

• Maintain the operational model of our Workload Automation Tool

• Participate in migration projects within the Workload Automation domain

• Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain

• Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions

• Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency

Your Profile

• Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry

• Initial working experience in Workload Automation and IT Operations

• Basic experience with Workload Automation Tools

• Deep knowledge of service delivery within ITIL guidelines

• Ability to understand and hold various roles in IT

• Experience in coordinating and communicating complex tasks

• Excellent communication skills in English and the ability to work both independently and as part of an international team

• Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders

Your ZEISS Recruiting Team:

Mrs. Selina Riccio