Werkstudent (w/m/d) - GenAI User Research & Support

HÖRMANN Gruppe; München; On-site; EUR 13,392 - 16,740; Part time

Job summary

A family-owned German SME in Munich is seeking a Werksstudent to engage in user research and optimize AI tools for business applications. The role involves designing user interviews, supporting data analysis, and offering customer support. Ideal candidates will possess strong Python skills, analytical abilities, and excellent communication in German. A unique opportunity to shape AI adoption within the company with direct client interactions.

Qualifications

• Currently enrolled in a relevant degree program (e.g., Computer Science, Data Science, Psychology, Business Analytics).
• Strong Python skills with data manipulation and visualization experience.
• Strong German communication (native or C1+) and good English for international collaboration.

Responsibilities

• Design and conduct user interviews, create and analyze surveys.
• Build usage dashboards for AI applications.
• Provide first-level support through the ticketing system.

Skills

Strong Python skills

Data manipulation

Visualization experience

Strong communication in German

Good English communication

Problem-solving mindset

Service orientation

Education

Currently enrolled in a relevant degree program

Tools

Python (pandas, matplotlib, seaborn, plotly)

PowerBI

Grafana

AWS/Azure

Job description

Overview

HÖRMANN Digital is at the forefront of digital transformation within the HÖRMANN Group, a family-owned German SME. Our mission is to accelerate the digitization of business models across the group, with a focus on AI solutions. We are launching an internal DSGVO-secure chat tool and an AI platform to empower users across the group.

Our Software Development Team is expanding into understanding user behavior and optimizing AI tools based on real-world usage. We are building user research capabilities, analytics dashboards, and data-driven feedback loops to ensure our AI solutions deliver value and improve continuously.

Role and Focus

As a Werksstudent (working student), you will be at the intersection of cutting-edge AI technology and user-centered design. You will contribute to understanding how our AI tools are used, what drives user satisfaction, and how to optimize products for impact. This role offers hands-on experience with the complete product lifecycle—from user research and data analysis to customer support and product improvement.

Responsibilities

• User Research & Analysis: Design and conduct user interviews, create and analyze surveys, and synthesize qualitative feedback into actionable insights.
• Dashboard Development: Build usage dashboards for our AI applications, tracking metrics such as user engagement, feature adoption, and satisfaction.
• Advanced Analytics: Perform sentiment analysis on user feedback and conduct ML-based analyses to identify usage patterns and improvement opportunities.
• Customer Support: Provide first-level support through the ticketing system (1h daily, Mon-Thu).
• Data-Driven Insights: Transform raw usage data into strategic recommendations for product development and UX optimization.
• Cross-functional Collaboration: Work with developers, product managers, and stakeholders to implement research findings.
• Documentation & Reporting: Create clear, actionable reports for technical and non-technical audiences.

Your Profile

• Currently enrolled in a relevant degree program (e.g., Computer Science, Data Science, Psychology, Business Analytics).
• Strong Python skills with data manipulation and visualization experience; willingness to learn PowerBI or Grafana.
• Analytical interest in both numbers and understanding people through interviews and surveys.
• Strong German communication (native or C1+) and good English for international collaboration.
• Eagerness to learn about AI technologies and how people use them in daily work.
• Service orientation and a positive attitude toward customer support activities.
• Problem-solving mindset and reliability to commit to daily support hours (1h Mon-Thu).
• Team player, open to feedback and mentoring.

Tech Stack & Tools

• Analytics & Visualization: Python (pandas, matplotlib, seaborn, plotly); PowerBI or Grafana for dashboards
• Machine Learning: Scikit-learn, NLTK/spaCy for sentiment analysis; basic ML techniques
• Data Sources: Application usage data, customer feedback, surveys, support tickets
• Research Methods: Interview facilitation, survey design, qualitative data analysis
• Customer Support: Ticketing system management, documentation tools
• Cloud Platforms: AWS/Azure for data processing and dashboard hosting

Your Growth & Why Join Us

This internship offers unique exposure to shaping AI adoption within a traditional German business. You’ll gain insights at the intersection of AI technology and human behavior, influence product decisions through research, and develop technical and strategic thinking skills. There is direct customer contact through support channels, providing real user feedback to inform product development.

Role-specific growth opportunities include advanced Python and ML techniques, user research methodologies, and understanding AI adoption in traditional industries. You will also gain client-facing experience and cross-functional collaboration skills.

Seniority level

• Internship

Employment type

• Internship

Job function

• Administrative

Industries

• Machinery Manufacturing

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