Vertragsmanager TIGER (m/w/d)

Airbus Defence and Space GmbH; Donauwörth; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Company pension scheme

Bike leasing / mobility offers

Corporate discounts

30 days annual leave

Flexible working hours

Mobile working

Part-time options

Sabbatical opportunities

Job summary

Airbus Helicopters in Germany seeks a Contract Manager TIGER to oversee complex and international S&S contracts from Donauwörth. You will manage customer relationships, drive contract updates, and ensure profitability through disciplined budgeting and performance monitoring.

This role requires a proactive, autonomous professional with strong English skills and experience in the defence helicopter sector, to lead cross-functional teams and improve service delivery.

Qualifications

• Degree in Aeronautical Engineering or Business Administration with technical helicopter knowledge.
• Experience in project management, financial/economic controlling and risk assessment.
• Strong knowledge of ILS and in-service support with focus on defence helicopters.
• Experience with international customer support processes.
• Positive energy, autonomy and creativity; change management skills.
• Business fluent English.

Responsibilities

• Management and follow-up of complex and international S&S contracts under your responsibility, including customer relationships and progress monitoring.
• Lead contract updates and amendments in the international context with OCCAr.
• Manage and lead contracts’ commitments and budget constraints while ensuring customer satisfaction.
• Develop a partnership with the customer to sustain and enhance business.
• Coordinate contract execution and ensure profitability; control budgets.
• Animate and build relationships between disciplines (Tech.Data, Engineering and ILS Management).
• Lead offers strategy and validate the S&S part for complex offers.
• Act as focal point related to S&S contractual topics towards customers and internal teams.
• Representative within S&S as well as customer conferences and meetings for area of responsibility.
• Animation and management of in-service support activities with related business functions to ensure customer satisfaction, this incl. continuous improvement of in-service processes.
• Monitoring of KPIs and manage if required root cause analysis to launch improvements initiatives.
• Project, risk and opportunity management within S&S Contracts execution.

Skills

Project management

Budget control

Risk assessment

Customer service

Autonomy and creativity

English fluency

Education

Aeronautical Engineering or Business Administration degree

Job description

About us

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Job description

Airbus Helicopters is looking for a

Vertragsmanager TIGER (d/f/m)

We are looking for a Support & Services (S&S) Contract Manager, to be part of a multicultural and transnational team!

Your location:

At our Donauwörth site, located on the banks of the river Danube, we develop helicopters from the initial idea to the airworthy product. Watch them take off and touch down on our own on-site test airfield.

Our Benefits for You

• Fair Compensation & Extras: Attractive remuneration and individual additional benefits, such as company pension schemes, mobility offers (e.g., bike leasing), or corporate discounts with partner companies in accordance with our current guidelines.
• Time for You (and Your Loved Ones): 30 days of annual leave based on our collective agreement (35-hour week); work-life balance through flexible working hours (flextime), mobile working, part-time options, job sharing, and sabbatical opportunities.
• Growth Made Easy: Excellent professional development opportunities and international, group-wide career perspectives.
• Feel Good at Work: On-site company doctor; comprehensive health programs (sports courses, preventive care, etc.), canteen and cafeteria, and local childcare facilities at selected locations.
• Diversity Connects: Work in a diverse environment with more than 140 nationalities, where exchange, mutual support, and inclusion are part of our DNA.

What can you expect?

Your main missions will be:

• Management and follow-up of complex and international S&S Contracts under your responsibility including customer relationship and monitoring of progress
• Lead and perform contract updates and amendments in the international context with OCCAr
• Manage and lead contracts’ commitments and budget constraints while ensuring customer satisfaction
• Develop a partnership with the customer to sustain & enhance business

Your tasks and responsibilities

• Contract management, execution and coordination of complex and international contracts
• Ensure profitability by actively managing budgets and reducing financial claims caused by non-performance (on-quality, on-time)
• Ensure the support and contract fulfilment by on-time, on-cost and on-quality delivery of deliverables and services, responsible for profit and loss as support contract manager
• Animate and build relationships between disciplines (Tech.Data, Engineering and ILS Management)
• Lead offers strategy & validate the S&S part for complex offers
• Act as focal point related to S&S contractual topics towards the customers. Be also the focal point for internal customers.
• Representative within S&S as well as customer conferences and meetings for area of responsibility
• Animation and management of in-service support activities with related business functions to ensure customer satisfaction, this incl. continuous improvement of in-service processes
• Monitoring of KPIs and manage if required root cause analysis to launch improvements initiatives
• Project, risk and opportunity management within S&S Contracts execution

Desired skills and qualifications

• You are educated to a bachelor or master’s degree level in Aeronautical Engineering or Business Administration (with technical basic knowledge on H/C)
• You are experienced in project management, financial/economic controlling and risk assessment
• You have good knowledge of ILS and in-service support and customer services, with a particular focus on defence helicopters is a real plus
• You are very experienced with customer support processes in an international context
• You are characterized by your positive energy, autonomy and creativity to solve problems, as well as change management skills to influence and push change
• English language skills: business fluent

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Additional information

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.