Unified Communications Engineer

TEKsystems; Deutschland; Hybrid; EUR 83.000 - 89.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

Transportation benefits

Employee Assistance Program

PTO / Vacation

Zusammenfassung

TEKsystems in Edison, NJ is seeking an experienced Contact Center Engineer and Unified Communications Specialist to oversee day-to-day operations of a large enterprise contact center. You will serve as the primary liaison between business stakeholders, technical teams, and third‑party vendors to ensure stability, performance, and continuous improvement of contact center services.

The role requires hands‑on Cisco Call Manager, Cisco Finesse, and Cisco Jabber experience, plus strong vendor

Qualifikationen

• Experience supporting enterprise Contact Center environments.
• Strong knowledge of Unified Communications and VoIP technologies.
• Hands-on experience with Cisco Call Manager.
• Experience with Cisco Voice solutions.
• Working knowledge of UCCE (Unified Contact Center Enterprise).
• Strong understanding of telephony and networking concepts.
• Experience managing vendor relationships and coordinating with external service providers.
• Ability to troubleshoot call routing, IVR, and contact center issues.
• Experience with Cisco Finesse and Cisco Jabber.
• Excellent customer service and stakeholder management skills.
• Strong verbal and written communication abilities.

Aufgaben

• Manage daily operations of the enterprise contact center environment.
• Coordinate with third‑party vendors and internal technical teams to implement changes, troubleshoot issues, and resolve incidents.
• Analyze and identify root causes of telephony and contact center-related problems.
• Support the transition from the current contact center vendor to a new platform provider.
• Collaborate with business stakeholders, leadership, and operational teams to ensure contact center requirements are met.
• Perform user administration and MACs within Cisco Call Manager.
• Support and maintain call routing, call flows, IVRs, Cisco Finesse, and Cisco Jabber environments.
• Monitor system performance and recommend improvements to enhance customer and agent experiences.
• Participate in after‑hours maintenance windows, cutovers, and weekend migration activities as needed.

Kenntnisse

Unified Communications

VoIP

Contact Center Technologies

Cisco Call Manager

Cisco Voice

UCCE

Vendor Management

Telephony Support

Customer Service

Tools

Cisco Finesse

Cisco Jabber

CUCM

UCCE

Jobbeschreibung

Contact Center Engineer / Unified Communications Specialist

Overview

We are seeking an experienced Contact Center Engineer to support the day‑day operations of a large enterprise contact center environment. This role will serve as the primary liaison between business stakeholders, technical teams, and third‑party vendors to ensure the stability, performance, and continuous improvement of contact center services.

The ideal candidate will have strong experience with Cisco voice technologies, contact center platforms, telephony systems, and vendor management. This position will also play a key role in an upcoming contact center vendor migration initiative.

Responsibilities

• Manage daily operations of the enterprise contact center environment.
• Coordinate with third‑party vendors and internal technical teams to implement changes, troubleshoot issues, and resolve incidents.
• Analyze and identify root causes of telephony and contact center-related problems.
• Support the transition from the current contact center vendor to a new platform provider.
• Collaborate with business stakeholders, leadership, and operational teams to ensure contact center requirements are met.
• Perform user administration and Moves, Adds, and Changes (MACs) within Cisco Call Manager.
• Support and maintain call routing, call flows, IVRs, Cisco Finesse, and Cisco Jabber environments.
• Monitor system performance and recommend improvements to enhance customer and agent experiences.
• Participate in after‑hours maintenance windows, cutovers, and weekend migration activities as needed.

Required Qualifications

• Experience supporting enterprise Contact Center environments.
• Strong knowledge of Unified Communications and VoIP technologies.
• Hands‑on experience with Cisco Call Manager.
• Experience with Cisco Voice solutions.
• Working knowledge of UCCE (Unified Contact Center Enterprise).
• Strong understanding of telephony and networking concepts.
• Experience managing vendor relationships and coordinating with external service providers.
• Ability to troubleshoot call routing, IVR, and contact center issues.
• Experience with Cisco Finesse and Cisco Jabber.
• Excellent customer service and stakeholder management skills.
• Strong verbal and written communication abilities.

Preferred Qualifications

• Experience supporting large‑scale healthcare or enterprise contact center environments.
• Prior involvement in contact center migrations or technology transformation projects.
• Understanding of contact center operations, workforce challenges, and customer experience initiatives.

Top Skills

• Unified Communications
• VoIP
• Contact Center Technologies
• Cisco Call Manager
• Cisco Voice
• UCCE
• Vendor Management
• Telephony Support
• Customer Service

Additional Information

• Strong communication skills are required.
• Candidate must be comfortable attending meetings throughout the day and engaging with both technical and business stakeholders.
• Occasional evening and weekend work may be required to support cutovers, upgrades, and migration activities.

Job Type & Location

This is a Contract position based out of Edison, NJ.

Pay and Benefits

The pay range for this position is $70.00 - $75.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Edison,NJ.

Application Deadline

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.