Trouble Shooter (all gender) Electrical Forklifts

EP Equipment; Erkrath; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

An innovative equipment manufacturer is seeking a Technical Support Specialist in Erkrath, Germany. This role involves troubleshooting complex technical issues related to industrial vehicles. Candidates should have several years of experience in technical customer service, a strong technical background in mechatronics or similar fields, and be fluent in German and English. The position offers competitive pay, 30 days of holiday, and opportunities for personal and professional growth in a multicultural team.

Leistungen

Competitive salary

30 days holiday

Employee discounts

Company pension scheme

Intensive induction and training

Qualifikationen

• Several years of experience in technical customer service for industrial vehicles.
• Sound knowledge of electrics, hydraulics, and drive technology.
• Willingness to travel across Europe for on-site work.

Aufgaben

• Troubleshoot complex technical faults on industrial trucks.
• Support service partners with escalated cases.
• Conduct root-cause analysis and document findings.
• Train technicians and provide technical support.

Kenntnisse

Technical customer service experience

Fault diagnosis

Knowledge of electrics and hydraulics

Problem-solving skills

Good German and English skills

Ausbildung

Training in technology (mechatronics, electronics, engineering)

Jobbeschreibung

Responsibilities

As a trouble shooter in the area of industrial trucks you are the central point of contact for complex technical faults and problems with our vehicles. You will find solutions to technical challenges – both on site at the customers premises and remotely.

Independently analysing (fault diagnoses via remote diagnostic systems or directly at the customers premises) and rectifying complex technical faults on EP Equipment vehicles (e.g. low and high lift trucks, lithium‑ion forklifts, autonomous vehicles).

Supporting our service partners in escalation cases and difficult repairs.

Carrying out fault diagnoses remotely or directly on site at the customer.

Collaborating with product management R&D and the European central warehouse to identify and rectify systemic problems.

Documenting fault patterns, root‑cause analyses and measures in the service portal.

Supporting the further development of service solutions and suggestions for improvement to the development department in China.

Training and technical support for service technicians and partner operations.

Qualifications

Several years of experience in technical customer service or fault diagnosis for industrial trucks, construction machinery, agricultural machinery or related products.

Training in the field of technology – mechatronics, electronics, mechanical engineering or comparable (e.g. industrial mechanic, technician, master craftsman qualification).

Sound knowledge of electrics, hydraulics, drive technology and ideally control technology (e.g. CAN bus, PLC).

Customer‑oriented and independent work, problem‑solving skills and ability to analyse.

Willingness to travel (Europe‑wide for on‑site assignments at the customers premises).

Good written and spoken German and English skills.

Why EP

Innovation: EPs products are unrivalled on the market.

Work with state‑of‑the‑art technology in the field of lithium‑ion industrial trucks.

Varied work with a direct influence on customer satisfaction and product improvement.

Competitive salary, 30 days holiday.

Intensive induction and regular training.

Start‑up flair: A company that thinks innovatively and at the same time has a stable market position.

International team: Work in a multicultural team with colleagues from more than 12 countries.

Career opportunities: We offer you the opportunity to take on responsibility and develop both personally and professionally.

Good working conditions: Open communication and active participation in shaping the team are part of everyday life at our company. Of course we also offer an attractive salary, employee discounts, a company pension scheme and more!

About Us

At EP Equipment we don’t just manufacture electric pallet trucks and forklifts – we are revolutionizing the industry! Our startup spirit combined with our global strength allows us to deliver exceptional solutions to customers worldwide through a powerful network of partners. Innovation isn’t just a goal, it’s part of our daily operations. Agile working isn’t a buzzword here – it’s embedded in our DNA.

Employment Type: Full‑Time

Experience: years

Vacancy: 1

EP Equipment Europe GmbH
Schanzenstr. Cologne