Trilingual Trainer EMEA

360Learning; Berlin; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Base salary + equity

Work From Home perks

Parental leave (1 month)

Flexible hours

WFH anywhere in Germany

Job summary

360Learning seeks a Trainer to empower clients to master our Collaborative Learning platform and methodology. You will own the One-to-Many Engagement Academy & Stadium webinars, ensuring that clients start strong and stay engaged from day one.

You’ll collaborate with Customer Success and Product teams to tailor training to real friction points, expanding a scalable learning ecosystem for clients across Germany.

Qualifications

• 3+ years of experience as a Trainer or client-facing experience in Customer Success/Care.
• Excellent writing skills in German, English, and French.
• Strong listening and teaching abilities.
• Ability to express ideas clearly in writing and speaking.
• Proactive with a results-oriented mindset.
• Past experience in the learning industry is a plus.
• Enthusiasm for Convexity work environment as described.

Responsibilities

• Within 1 month: Master platform UX and Collaborative Learning methodology; become platform expert; shadow webinars; connect with colleagues worldwide.
• Within 3 months: Host Stadium webinars; update Engagement Academy; align quarterly priorities with roadmap; contribute to Confluence knowledge base.
• Within 6 months: Lead One-to-Many strategy improvements; participate in Discovery Meetings; analyze completion rates and satisfaction scores.
• Within 12 months: Onboard and mentor new Trainers; own a recurring team pillar; develop advanced training toolkits and paths.

Skills

Trainer experience

Client-facing experience

Writing skills (German, English,French

Listening and teaching skills

Clear and concise communication

Job description

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just \"use\" the software, but master it to drive long-term engagement.

By owning our \"One-to-Many\" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Within 1 month, you will:

• Master our Platform's core user experience and the Collaborative Learning methodology
• Become a platform expert (from a user & admin perspective) and get certified on our methodology.
• Shadow existing Stadium webinars and Academy workflows to understand the current \"One-to-Many\" engine.
• Connect with colleagues worldwide through virtual coffee chats and team-building activities.

Within 3 months, you will:

• Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.
• Identify and execute your updates on the Engagement Academy to align with the latest product releases.
• Define your quarterly priorities in relation to the Support & Services roadmap with your coach.
• Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.

Within 6 months, you will:

• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).
• Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.
• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.

  Within 12 months, you will:

  • Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
  • Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).
  • Develop advanced toolkits and training paths based on the most successful client use cases.

  The Skills Set:

  • 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
  • You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
  • You are recognized for your listening and teaching skills
  • You express your ideas in a clear and concise manner, both in writing and orally
  • You are proactive and prefer working in a strong results-oriented culture
  • A past experience in the learning industry is a plus
  • You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
  • Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

  What we offer:

  • Compensation: Package includes base salary, a variable component and equity
  • Benefits: Work From Home perks, 1 month parental leave for the second parent.
  • Balance: Flexible hours, Total work from home possible anywhere in Germany
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC

  Interview Process:

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with our LEC Coach
  • Case Study Meeting with our LEC Coach and a member of the team
  • Clarification Meeting with our Head of professional Services EMEA
  • Culture Fit Meeting with our VP Global Professional Services
  • Offer !

  Who We Are

  360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

  360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

  Learning Includes Everyone.

  In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.

  We want to learn from and with you!

  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.