Top User Growth Manager – TikTok LIVE (Munich)

TikTok; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

TikTok LIVE in Munich seeks a seasoned professional to manage a VIP/GIFTER portfolio, building relationships and gathering feedback to enhance the LIVE experience. You will educate VIPs on new tools, work across gifting, product and creative teams, and leverage data to boost engagement and revenue.

You will own end-to-end user strategy, translating insights into actions to drive growth in a fast-paced, global platform.

Qualifikationen

• 5+ years of experience in user ops, growth or customer success with high-value client management.
• Ability to translate insights into actionable execution.
• Fluent in English and German (written and spoken).

Aufgaben

• Manage a VIP user portfolio and understand VIP behavior through relationships and data.
• Analyze performance and present findings, identifying trends.
• Help VIPs to adopt new features, tools and technology.
• Work cross-functionally with gifting, product and creative teams to improve LIVE experience.
• Support revenue growth strategies and advocate for VIP communities with Trust & Safety, payments and product teams.

Kenntnisse

High-value client relation management

Data-driven decision making

Fluent English & German

Jobbeschreibung

Responsibilities

The LIVE Operations team is focused on building a scalable and high-performing TikTok LIVE ecosystem. By working closely with a wider group of consumer audiences, creators, and creator agencies, we drive long-term growth through content innovation, monetization enablement, and community development.

We're looking for someone to join our expanding TikTok LIVE team in Munich, managing a portfolio of German-speaking VIP accounts (Gifters). You'll build close relationships with our VIP Gifting community, gather their feedback on their experiences of using TikTok LIVE, as well as educate them on our latest tools and features. You'll work cross-functionally with multiple internal teams to ensure we're always delivering the best possible experience for our TikTok LIVE viewers.

You will own end-to-end user strategy, leveraging data to improve user engagement, retention, and revenue performance.

Key Responsibilities

• Manage a VIP user Portfolio and build an understanding of VIP user behaviour through relationship building, feedback and data
• Analyze performance and present findings, identifying trends and patterns.
• Help our VIPs to get to grips with our new features, tools and technology
• Work cross-functionally with gifting, product and creative teams to enhance and improve the LIVE experience.
• Work with Community and Agency manager teams to help them improve their understanding of the motivations of VIP gifters
• Help create and monitor revenue growth strategies.
• Work with our Trust & Safety, payments and product teams and act as an advocate for our VIP communities.

Qualifications

Minimum Qualifications

• 5+ years of experience in user ops / growth / customer success, with demonstrated experience of high-value client relation management and campaign project management in a data-driven environment
• Ability to turn insights into execution
• Fluent in English & German (both written and spoken to communicate with the German team)

Preferred Qualifications

• Experience in live streaming / social / creator platforms
• Familiar with VIP support & monetization (gifting, subscriptions, etc.)

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.