Telecommunications Sales Consultant (m/f/d/x)

Deutsche Telekom AG; Leipzig; Hybrid; EUR 26.000 - 34.000; Teilzeit

Zusammenfassung

Deutsche Telekom Privatkunden-Vertrieb GmbH in Leipzig sucht Verkaufsberater (m/w/d/x) im Bereich Telekommunikation. Sie beraten Kunden persönlich, bieten individuelle Produktlösungen und führen Verkaufsgespräche bis zum Abschluss.

Sie arbeiten im Team, nutzen CRM-Systeme und Kassensysteme, und bringen Begeisterung für digitale Trends mit. Teilzeitoption möglich; Bewerbungen von Schwerbehinderten bevorzugt berücksichtigt.

Qualifikationen

• Abgeschlossene Berufsausbildung, gute Vertriebserfahrung im Kundenservice.
• Ausgeprägter Kundenfokus, gute Kommunikations- und Überzeugungsfähigkeiten.
• Nachweisliche Fähigkeiten im Abschluss von Verkaufs- und Verhandlungsgesprächen.
• Gute Kenntnisse im Telekommunikationsbereich und technischer Produkte.
• Selbstständige Arbeit im Team, Eigeninitiative und Zuverlässigkeit.
• Interesse an digitalen Trends und Smart-Home-Lösungen.
• Erfahrung mit CRM-Systemen von Vorteil, Fremdsprachen wünschenswert.

Aufgaben

• Persönliche Verkaufs- und Produktberatung
• Beratung der Kunden zu Telekommunikationsprodukten
• Durchführung von Verkaufsgesprächen bis zum Abschluss
• Sicherer Umgang mit dem Kassensystem
• Bearbeitung von Kundenanfragen und Reklamationen
• Beitrag zum Branchenerfolg durch Eigeninitiative und Teamarbeit

Kenntnisse

Sales experience

Customer advisory

Communication skills

Negotiation skills

Telecommunications knowledge

Till systems

Complaint handling

Team player

Initiative and independence

CRM experience

Foreign languages

Ausbildung

Berufsausbildung abgeschlossen

Tools

CRM systems

Jobbeschreibung

# Telecommunications Sales Consultant (m/f/d/x)LeipzigJunior entryRegular (Part Time Possible)Deutsche Telekom Privatkunden-Vertrieb GmbH## About this job**Deutsche Telekom Privatkunden-Vertrieb GmbH** We are the face of Telekom. Our job is to inspire and advise customers; with us, you can experience innovation first-hand. Are you keen on technology – and on people, of course? Then come and join us! We offer plenty of opportunities.**Job description** As a sales assistant, you’ll be the first point of contact for our customers and play a key role in providing personalised sales and product advice. You’ll advise our customers competently and in a solution-oriented manner, particularly in the field of telecommunications, and develop suitable solutions tailored to individual customer needs.* You will provide comprehensive and personalised sales and product advice* You will advise customers, particularly on products and solutions in the telecommunications sector* You will conduct sales conversations in a goal- and solution-oriented manner through to a successful conclusion* You will operate the till system confidently and reliably* You will handle customer enquiries and complaints professionally and with a focus on service* You ensure a high level of customer satisfaction through competent and friendly service* You work actively as part of a team and contribute to the success of the branch through your own initiative**Requirements** You have completed vocational training and have solid experience in sales or customer advisory services. Thanks to your previous professional experience, you already possess a good level of specialist knowledge in the field of sales and customer service, ideally with a focus on telecommunications.Furthermore, you demonstrate the following advanced specialist knowledge and skills:* Solid knowledge of sales and product advice* Strong service and customer focus* Excellent communication and persuasion skills* Strong focus on closing deals and excellent negotiation skills* Good knowledge of telecommunications and technical products* Confident and professional use of till systems* Experience in complaint management and solution-oriented customer service* Strong ability to work in a team, as well as a high degree of initiative and independence* Interest in digital trends and modern smart home solutions* Initial experience in using CRM systems is an advantage* Knowledge of other foreign languages is desirableYour application may be processed by external service providers in Germany. Applications for positions outside Deutsche Telekom AG may also be processed by recruiters in other European countries. This also applies to the processing of applications for positions at subsidiaries of Deutsche Telekom AG. We would therefore like to draw the attention of our civil servants to the following: you are not obliged to include documents relevant to your personnel file, in particular civil service appraisals, with your application. However, you are free to provide these documents on a voluntary basis.This role is also available on a part-time basis.People with severe disabilities will be given priority where equally qualified candidates are considered.