Technology Support III - (All genders)

JPMorgan Chase & Co.; Frankfurt; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Frankfurt is seeking a Technology Support III for Employee Platforms to ensure stability, availability, and performance of production application flows.

You will troubleshoot, maintain, and collaborate with peers to drive continuous improvement and deliver reliable end-user support. The role requires a bachelor’s degree in a tech field, experience across multiple technologies, and a customer-focused mindset.

Qualifikationen

• Bachelor’s degree in a technology-related field or equivalent practical experience.
• Experience across multiple technologies and large-scale cross-functional delivery.
• Background supporting storage, voice, network, rack & stack, and cabling management.
• Working understanding of AI and cloud technologies.
• Ability to maintain inventories and perform control checks accurately and on time.
• Strong customer focus and commitment to improving employee experience.

Aufgaben

• Comply with service delivery policies and procedures.
• Meet SLAs across Incident, Problem, Change, and Request Management.
• Review changes for potential impacts before execution.
• Manage assets and media; maintain secure technology spaces.
• Escalate issues to Technology Leads and service owners.
• Collaborate with peers across locations on troubleshooting.
• Deliver Vulnerability Management lifecycle from identification to remediation.
• Support Leads in improving productivity and cost effectiveness.
• Provide end-user support with professionalism and clear communication.

Kenntnisse

AI & cloud basics

Cross-functional collaboration

Customer focus

Problem solving

Multi-technology experience

Ausbildung

Bachelor’s degree in technology

Tools

Storage systems

Voice systems

Network

Rack & stack

Cabling management

Jobbeschreibung

Join us to make a direct impact on our technology operations and help shape the future of Employee Platforms. You’ll have the opportunity to grow your skills, collaborate with talented peers, and contribute to a culture of innovation and continuous improvement. At JPMorganChase, we value your expertise and commitment to delivering exceptional service. Be part of a team where your ideas and dedication are recognized and rewarded.

As a Technology Support III in Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escal...

Job Responsibilities:

• Comply with service delivery and technology policies, standards, and procedures.
• Meet SLAs across Incident, Problem, Change, and Request Management.
• Perform due diligence on all changes impacting the location, reviewing details for potential impacts.
• Execute and enforce key processes, including Asset Management and Media Management.
• Maintain Technology Rooms and all spaces in a secure, orderly condition.
• Escalate issues promptly to Technology Leads and relevant service owners.
• Partner with peers across locations on troubleshooting and cross-location initiatives.
• Deliver the Vulnerability Management lifecycle, including identification, reporting, and remediation.
• Support Technology Leads in improving productivity, cost effectiveness, and value.
• Provide problem management support for recurring incidents, ensuring root-cause analysis and corrective actions.
• Deliver high-quality end-user support with professionalism and clear communication.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in a technology-related field or equivalent practical experience.
• Experience across multiple technologies and complex, large-scale, cross-functional project, production, or service delivery and client support.
• Background supporting product areas such as storage, standard voice, voice recording, network, rack & stack, and cabling management.
• Working understanding of AI and cloud technologies.
• Ability to maintain inventories and complete control checks accurately and on time.
• Strong customer focus and commitment to improving employee experience.

Preferred Qualifications, Capabilities, and Skills:

• Experience with one or more general-purpose programming languages and/or automation scripting.
• Experience in financial services or large enterprise environments.
• Exposure to trader voice systems.