Technology Support Lead

JPMorgan Chase; Rauschenhammermühle; Vor Ort; EUR 107.000 - 151.000; Vollzeit

Zusammenfassung

JPMorganChase is seeking a Technology Support Lead in Corporate - Data Center Services to lead a team of engineers ensuring production data centers run with high availability and performance. You will oversee day-to-day maintenance, troubleshoot issues, and drive incident resolution to deliver seamless user experiences.

The ideal candidate has 5+ years in IT services, proven people management in 24x7 environments, and strong stakeholder engagement, balancing daily operations with strategic

Qualifikationen

• 5+ years of IT services troubleshooting and maintenance experience.
• Proven experience leading tech support in 24x7 data centers.
• People management experience including staff and contractors.
• Strong incident management and escalation leadership in high-availability environments.
• Ability to engage with customers and senior stakeholders.
• Balance day-to-day ops with strategic projects.

Aufgaben

• Manages teams delivering end-to-end app or infra service.
• Executes policies ensuring stability and availability.
• Monitors production environments for anomalies and uses observability tools.
• Escalates issues and communicates to stakeholders from incident to restoration.
• Leads incident, problem, and change management for full stack systems.

Kenntnisse

Leadership

24x7 data center

Incident management

Stakeholder engagement

Troubleshooting IT services

People management

Jobbeschreibung

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorganChase in Corporate - Data Center Services, you will be in a leadership role that manages a team of engineers that helps to ensure the operational stability, availability, and performance of the Firm's production data centers and its services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Manages and oversees teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

• Executes policies and procedures that ensure operational stability and availability

• Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools

• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

• Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Proven experience leading technology support operations in a mission-critical, 24x7 data center environment

• Demonstrated people management experience, including full-time employees and contract staff

• Strong incident management and escalation leadership experience in high-availability environments

• Ability to engage directly with customers and senior stakeholders

• Ability to balance day to day operational management with participation in strategic and project based initiatives

Preferred qualifications, capabilities, and skills

• Previous experience with team leadership and personnel management

• Experience supporting large scale projects such as data center exits, consolidations, or transformation initiatives

• Strong understanding of IT infrastructure operations, including hands-and-feet support, logistics, and site services

• Working knowledge in one or more general purpose programming languages and / or automation scripting

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Bear,DE $123,500.00 - $175,000.00 / year; Wilmington,DE $123,500.00 - $175,000.00 / year