Technology Customer Service

TEKsystems; Deutschland; Hybrid; EUR 23.000 - 32.000; Teilzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) retirement plan

Life Insurance

Time Off / PTO

Zusammenfassung

LPL Financial seeks a Technology Support Professional to deliver end-to-end client support for its financial software and related applications. The role involves troubleshooting, training, and consulting with financial professionals, ensuring timely resolutions and high service levels.

Applicants should have strong Microsoft and mobile platform skills, excellent communication, and the ability to thrive in a fast-paced, structured environment.

Qualifikationen

• Experience in financial services and customer support is required.
• Proficiency with Microsoft Windows, Office, Exchange, iOS, Android, and browsers.
• Strong communication and problem-solving skills.
• Able to train and consult clients and internal teams.
• Ability to work in a fast-paced environment and follow a structured schedule.
• 2–4 year degree preferred.

Aufgaben

• Assist financial professionals in navigating and troubleshooting proprietary software and office applications.
• Resolve client inquiries via email, chat, and phone with first-contact resolution.
• Maintain knowledge of products supported and explain differences to meet client needs.
• Collaborate with cross-functional teams including Tech Support and Onboarding.
• Document issues and escalate as needed to ensure timely resolution.

Kenntnisse

Customer service

M365

Communication

Troubleshoot

Financial services

Ausbildung

Bachelor's degree preferred

1-3 years financial services experience

Jobbeschreibung

Position Details

• Company: LPL Financial
• Workplace Type: 100% Remote (Must reside 50miles within Tempe)
• Duration: 12-Month Contract- starting Oct 13th
• Pay: $21-23/hr
• Schedule: Monday-Friday, Days

Job Description

We're looking for a Technology Support Professional who is passionate about the financial industry. This position will be responsible for creating an effortless experience through end-to-end client support for a client base that consists of sophisticated financial professionals who require a unique level of service. The position will support clients in all navigational aspects of our proprietary financial technology software as well as a multitude of other financial applications and platforms, including internet browsers, mobile applications and affiliate technology. Other proficiencies will include Microsoft office products, such as Outlook Exchange. Additional responsibilities will include troubleshooting the applications and providing product training and consultation. The candidate will be expected to ensure resolution to all customer requests and issues in a timely fashion by partnering with team members both inside and outside of our department.

Responsibilities

• Assist financial professionals in navigating and troubleshooting proprietary LPL and vendor software, as well as multiple office applications and browsers
• Supporting first contact resolution efforts by guiding advisors and their assistants through LPL Financial processes and system platforms as they relate to the various technology tools CTM provisions access to.
• Maintaining knowledge about various products supported by LPL Financial. Be able to explain the differences between the products to advisors and internal business partners to meet the technology needs of our clients.
• Working closely with Tech Support, Registration, New Client Onboarding, Business Transitions, Business Consulting, and Cash Management.
• Resolving client inquiries via email, chat, and phone
• Timely update of all ongoing support issues into service tracking system, log detailed report of issues and collaborate with escalation teams to ensure timely reporting and response
• Maintain working knowledge of cataloged issues to ensure awareness and create alternative solutions.
• Work in a team-oriented environment, advocating for our clients by collecting and reporting feedback, suggesting enhancements and communicating client requirements to application development teams
• Account maintenance (transaction inquiries, electronic document reviews, etc.)
• Provides new and existing customers with the best possible service in relation to application inquiries, service requests, suggestions and complaints
• Resolves customer inquiries and complaints fairly and effectively in compliance with the financial regulations
• Ability to work in a fast-paced, demanding environment, at times handling back-to-back phone calls.
• Maintain a professional performance standard that exhibits reliability, accountability, and ownership
• Gain moderate understanding financial industry terms
• Continually develop subject matter expertise for new applications through product releases that pertain to advisory/brokerage services and end client support.
• Ability to work in a structured environment with a set schedule
• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner, as well as recommend next steps to avoid further issues
• Network with internal departments to ensure clients’ expectations for timely service delivery are met
• Engineer quality client experiences that promote the company values through positive positioning and professional language, courtesy, and striving to exceed the client’s expectations

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and can execute in a way that encourages creativity and continuous improvement.

Requirements:

• Proficiency in Microsoft Windows, Office, Exchange, iOS, Android, and multiple browsers
• Problem solving skills & attributes
• Strong organizational skills
• Simplify and clarify complex information demonstrating excellent phone and written communication and listening skills
• Successfully complete product training with a continuous learning mindset
• Strong networking skills and adaptability
• Demonstrate proficiency in navigating and troubleshooting all supported products
• Exhibit a thorough understanding of the policies, procedures, and systems
• Familiar with basic advisory/brokerage industry
• Demonstrate ability to train and consult internal and external clientele on products and features
• Actively appreciates and includes the various capabilities, insights, and ideas of other individuals of diverse backgrounds, styles, abilities, and motivations.
• Support effectively in elevated or antagonistic situations using appropriate interpersonal communication styles and methods to reduce tension or conflict.
• Demonstrate adaptability in a changing environment

Education and Experience:

• Strong College degree preferred
• 1-3 years of financial services experience

Skills

Customer service, M365, communication & people skills, trouble shoot, financial services

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-taxes and Roth post-taxes contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Aug 28, 2026.