Technology Analyst EUC Windows OS Dusseldorf (MFD)

Infosys; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading global technology company in Düsseldorf is seeking a Technology Analyst to provide technical support to users, troubleshoot systems, and maintain IT assets. The role requires a minimum of 3 years of experience in technical support, with proficiency in Windows OS and enterprise tools. Candidates should possess strong analytical skills and effective communication abilities. The environment promotes learning and collaboration, offering a full-time employment opportunity.

Qualifikationen

• Minimum of 3 years of experience in providing technical support for end user devices.
• Strong ability to logically assess software and hardware issues.
• Proficient with Microsoft products including Office, Teams, SharePoint.

Aufgaben

• Provide technical assistance and support to internal users for end user computing equipment.
• Troubleshoot hardware, software, and network issues.
• Document issues, solutions, and maintain a knowledge base.

Kenntnisse

Technical support

Troubleshooting

Customer Service

Inventory management

Communication

Tools

ServiceNow

Windows OS

VPN

Citrix

SCCM

Jobbeschreibung

Job Description

Role: Technology Analyst

Technology: EUC (End User Computing) Windows OS

Location: Düsseldorf

Overview

Today the corporate landscape is dynamic and the world ahead is full of possibilities. Infosys offers a culture where ideas can flourish and employees are empowered to move forward.

Infosys aims to ensure your career will continue to grow through learning, values, and trusted client relationships. These values are upheld by our people.

Your Role

In the role of Technology Analyst you are responsible for providing technical assistance and support to internal users. This includes troubleshooting hardware, software, and network issues; installing and maintaining End User Computing equipment; and ensuring users can effectively utilize technology to perform their roles. You will collaborate with talented teams to create innovative high-quality, defect-free solutions that meet client business needs. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities

• Provide technical assistance and support to internal users for end user computing equipment.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems and applications (Windows, Microsoft Office).
• Support enterprise tools and remote access technologies (VPN, Citrix, etc.).
• Maintain inventory of IT assets and ensure compliance with IT policies.
• Coordinate with vendors for hardware repairs and replacements.
• Document issues, solutions, and maintain a knowledge base.
• Proficiency with ServiceNow and ability to articulate complex ideas clearly.

Required

• Minimum of 3 years of experience in providing technical support for end user devices.
• Strong ability to logically assess software and hardware issues.
• Install, configure, and maintain operating systems and applications (Windows, Microsoft Office).
• Provide support for enterprise tools and remote access technologies (VPN, Citrix, etc.).
• Knowledge of SCCM, imaging, and software deployment.
• Perform hardware upgrades, replacements, and preventive maintenance.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain inventory of IT assets and ensure compliance with IT policies.
• Proficiency with ServiceNow.
• Document issues, solutions, and maintain a knowledge base with clear communication.

Preferred

• Proficient knowledge of Microsoft products including Office, Teams, OneDrive, SharePoint, Intune.
• Proficient knowledge of Active Directory, Azure, and Exchange Online.
• Audio/visual system setup and support for meeting rooms.
• Network device configuration with remote assistance.

Personal

• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience, we manage systems and operations of global enterprises and empower the enterprise with AI-powered core and agile digital at scale to deliver performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Required Experience: IC

Key Skills

Business Process, Active Directory, Customer Service, Information Technology, HIPAA, Information Security, Infrastructure, Linux, Project Management, NIST, Risk Assessments, Procedures, Hardware, Data Analysis, Technical Support

Employment Type: Full Time

Experience: years

Vacancy: 1