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Technical Support Specialist (m / w / d) DACH

Hygiena Diagnostics GmbH

Potsdam

Hybrid

EUR 50.000 - 70.000

Vollzeit

Heute
Sei unter den ersten Bewerbenden

Zusammenfassung

A leading diagnostics company in Potsdam is looking for a Technical Support Specialist to provide support for customer laboratories and conduct product training. The ideal candidate holds a Bachelor's or higher in Life Sciences and has a minimum of 4 years of B2B sales or technical support experience. Proficiency in English and German is required. This role involves travel within the EMEA region. Competitive benefits and flexible working hours are offered.

Leistungen

Flexible working hours
Support for personal development
Company pension scheme
Employee discounts
Structured onboarding program

Qualifikationen

  • Minimum of 4 years of B2B sales or technical support experience.
  • Ability to work with and maintain fine scientific instrumentation.
  • A can-do attitude and ability to adjust and act quickly.

Aufgaben

  • Provides technical support for customer labs.
  • Conducts product training at customer site or Hygiena® facility.
  • Analyzes data to overcome technical obstacles.

Kenntnisse

Customer Champion mentality
Excellent interpersonal skills
Ability to conduct detailed data analysis
Strong verbal and presentation skills in English & German
Good numeracy skills

Ausbildung

Bachelor’s / Masters / PhD in Life Sciences

Tools

MS Office applications
Jobbeschreibung
WHAT WE OFFER
  • Flexible working hours with various working time models
  • Collegial atmosphere and flat hierarchies
  • Support for personal and professional development
  • Structured and comprehensive onboarding program
  • Regular company events
  • Company pension scheme
  • Employee discounts with selected providers
  • Flexible vacation planning with short communication channels
YOUR TASK
  • Provides technical support for customer labs, including pre-sales presentations, product demonstrations and technical seminars
  • Involved in experimental design, assay design and data analysis
  • Analyzes data to overcome technical obstacles and monitor market trends
  • Monitors appropriate food and beverage market segments
  • Acts as a relay between customers and maintenance and service
  • Conduct Product training at customer site or Hygiena® facility in Germany
  • Participates sales meetings in EMEA region
  • Travel within EMEA region outside main territories
YOUR PROFILE
  • Bachelor’s / Masters / PhD degree in Life Sciences (Biology, Microbiology, Chemistry, Food Microbiology) or related field
  • Minimum of 4 years of B2B sales or technical support experience
  • Ability and aptitude to work with and maintain fine scientific instrumentation
  • Good numeracy skills and ability to conduct detailed data analysis
  • Confident with MS office applications
  • Customer Champion mentality
  • Excellent interpersonal skills with the ability to connect quickly
  • A can-do attitude and ability to adjust and act quickly when the need arises
  • Strong verbal (oral and written) and presentation skills in English & German
  • 70% travel within EMEA region outside main
INTERESTED?

Please send your detailed application stating the earliest possible starting date and salary expectations to recruiting.ger@hygiena.com. If you have any questions, please contact Susanne Thiel (Manager, HR Germany & Spain) at +49 331 2300 200. For more information, visit our Home | Hygiena . Hygiena Diagnostics GmbH | Hermannswerder 17 | 14473 Potsdam l Germany WHO WE ARE : We create innovative diagnostics for a healthier world. As representatives of the One Health approach, we are convinced that the health of humans, animals and the shared environment are interconnected. Specializing in food safety throughout the value chain, we develop, distribute, and optimize rapid molecular tests and analysis tools. Our solutions are reliable, easy to use and accurate – to make the world a safer place.

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