Technical Support Specialist (Level 3 Support) m/f/d

NT-ware Systemprogrammierungs-GmbH; Bad Iburg; On-site; USD 54,806 - 82,210; Full time

Benefits offered by this job

30 days annual leave

Trust-based working hours

Remote work from Australia

Company bonus plan

Continued professional development

Growth within international Canon team

Job summary

NT-ware Systemprogrammierungs-GmbH is seeking a Technical Support Specialist (Level 3) to service enterprise customers across the APAC region from a remote, international team. You will own complex incidents, analyze root causes, and collaborate with Canon support, partner technicians, and NT-ware Development to drive resolutions while keeping stakeholders informed.

Join a flexible, modern workplace with opportunities for language development, a generous leave policy, a company bonus plan, and

Responsibilities

• Take ownership of complex incidents and guide them through to a successful resolution.
• Analyze challenging technical issues, identify root causes, and develop effective workarounds.
• Collaborate closely with Canon support teams, partner technicians, and NT-ware Development teams to resolve escalated cases.
• Maintain proactive communication with stakeholders throughout the incident lifecycle.
• Contribute to knowledge sharing, documentation, and the continuous improvement of our support services.

Job description

Support enterprise customers across APAC with your technical expertise

Modern software solutions for print and scan management – this is what our international team works on every day. We continuously develop and enhance our products, delivering solutions that are used worldwide. You can expect a work environment that sets standards in flexibility and innovation. As part of the Canon Group, we have a strong partner at our side. From Bad Iburg, Germany, we collaborate closely with colleagues in New York, Singapore, and Tokyo – and hopefully soon with you.

Technical Support Specialist (Level 3 Support) m/f/d

Do you enjoy getting to the root of complex technical issues and helping customers find solutions when others have reached their limits? Do you combine strong analytical thinking with a passion for customer service? Are you comfortable navigating Windows environments, network-related challenges, and printing ecosystems while maintaining a clear focus on the customer experience? Have you worked with enterprise software solutions and enjoy collaborating with colleagues, partners, and customers across different countries and cultures? And are you excited by the opportunity to support customers throughout the APAC region while working remotely as part of an international team?

With us, you can put your expertise to full use:

• You'll take ownership of complex incidents and guide them through to a successful resolution.
• You'll analyze challenging technical issues, identify root causes, and develop effective workarounds when needed.
• You'll collaborate closely with Canon support teams, partner technicians, and NT-ware Development teams to resolve escalated cases.
• You'll maintain proactive communication with stakeholders throughout the incident lifecycle.
• You'll contribute to knowledge sharing, documentation, and the continuous improvement of our support services.

No worries. We offer in-house language courses taught by certified instructors so you can quickly brush up on your English skills.

Perks and benefits? Of course. We offer a super-flexible and modern working environment with 30 days of paid annual leave, trust-based working hours, remote work from Australia, a company bonus plan, opportunities for continued professional development, and plenty of room to grow within an international organization.

Add colleagues from more than 35 nations and the backing of a Canon Group company, and you've got a workplace that's built around both professional and personal success. Convinced?

Then take the leap and apply! Your contact is Sabine Zimmer, HR manager, tel.: [phone]