Technical Support Engineer (CAD / CAM systems)

TechBiz Global GmbH; Nordrhein-Westfalen; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A prestigious tech recruitment firm in Germany is seeking a Technical Support Engineer with expertise in the dental CAD/CAM industry. The role involves providing technical support, training clients on workflows, and collaborating with engineering teams. Ideal candidates will possess strong problem-solving skills and a passion for customer service. Opportunities for travel and growth within the field are available.

Qualifikationen

• Experience in the dental CAD / CAM industry, ideally in technical support or engineering.
• Strong problem-solving skills and a customer-first attitude.
• Ability to communicate technical information to non-technical users.
• Willingness to travel for on-site support.

Aufgaben

• Provide technical support for CAD / CAM systems.
• Train clients on optimization of dental CAD / CAM workflows.
• Collaborate with product and engineering teams.
• Maintain documentation of support cases.
• Act as a technical advisor to sales teams.
• Stay current with developments in digital dentistry.

Kenntnisse

Technical support for CAD / CAM systems

Problem-solving skills

Customer communication

Tools

Millbox

WorkNC

Hyperdent

CNC milling machines

3D printers

Jobbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients' teams. Looking for a great opportunity to grow your career? This might be perfect for you!

We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD / CAM industry. This role is ideal for engineers who have hands‑on experience with dental CAD / CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.

Key Responsibilities

• Provide technical support for CAD / CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics
• Train clients on the use and optimization of dental CAD / CAM workflows
• Collaborate with product and engineering teams to resolve complex issues and improve product reliability
• Maintain documentation of support cases, solutions, and training materials
• Act as a technical advisor to sales teams during pre- and post-sales activities
• Stay current with the latest developments in digital dentistry and CAD / CAM technology

Requirements

• Experience in the dental CAD / CAM industry , ideally in a technical support, engineering, or application specialist role
• Strong problem‑solving skills and a customer‑first attitude
• Ability to communicate technical information clearly to non‑technical users
• Willingness to travel for on‑site support