Developer Support Engineer (Berlin)

Kombo; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Supportive work culture

High-performance environment

Weekly celebrations

Zusammenfassung

A tech company in Berlin is looking for a Technical Support Engineer to provide exceptional customer support and troubleshoot API integrations. You will work closely with the engineering team to resolve complex issues and maintain high-quality documentation. Ideal candidates are problem solvers with strong technical backgrounds and communication skills. Enjoy a fun, high-performance environment while taking the initiative in your projects.

Qualifikationen

• Strong communication skills to explain technical concepts.
• Ability to read code and understand data flows.
• Empathy and patience for assisting customers.

Aufgaben

• Act as a support engineer, solving issues directly.
• Assist customer engineers via Slack and email.
• Collaborate with engineering to escalate bugs.

Kenntnisse

Troubleshooting & Debugging

Communication skills

Problem-solving

Technical background

Tools

Node.js

TypeScript

SQL

Jobbeschreibung

Technical Support Engineer at Kombo

Location: Berlin, On-site

Employment: Full-time

TL;DR
Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.

About Kombo

Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.

Since going through Y Combinator in 2022, we’ve:

• Grown from 0 → $8M + ARR and hundreds of customers in 24 months (top 5 % of VC‑backed startups)
• Scaled to process data for 20 % of Germany’s workforce
• Raised $8M+ from Y Combinator, 468 Capital & other top‑tier investors
• Grown to 50+ Kombies 🧡

Why Support at Kombo Matters

At Kombo, exceptional support is a core product advantage.

• We regularly win G2 badges for “Best Support”
• Customers consistently say our support is the best they’ve ever experienced
• “Support quality” is one of the top 3 reasons companies choose Kombo

What You’ll Be Working On

In this role, you’ll act as a support engineer, not a support agent — solving most issues directly and collaborating with our engineering team on more complex ones.

• Troubleshooting & Debugging: investigate API integrations, data‑sync issues, authentication flows (OAuth, API keys), and provider‑specific edge cases.
• Customer Guidance: assist customer engineers via Slack, email & occasional video calls – clear, concise, and technical.
• Internal Collaboration: work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities.
• Knowledge Building: create and maintain internal/external docs and guides based on recurring topics.
• Process Improvement: set up better tooling, automation, and reporting to scale our support capabilities.

Example Projects

• Debug why new hires aren’t syncing correctly from a customer’s ATS and fix a mapping edge case.
• Help a customer engineer resolve an OAuth 2.0 connection flow issue.
• Spot a commonly misunderstood API parameter and collaborate with Engineering to improve docs or design.
• Build dashboards or alerts to proactively monitor integration health.
• Implement smaller new features across the codebase based on findings.

Tech you’ll work with

• APIs (REST + SOAP + OAuth)
• Node.js, TypeScript, SQL
• GCP (logs & monitoring)
• Various HRIS / ATS / Payroll systems & Kombo’s own troubleshooting tools.

Who We’re Looking For

You’re a technically adept problem‑solver with strong communication skills and a builder’s mindset.

• Solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations.
• Can read code (JavaScript / TypeScript) and understand data flows and logs.
• Communicate clearly and explain technical concepts to engineers and non‑engineers alike.
• Empathetic and patient – enjoy helping others solve problems.
• Thrive with autonomy, take initiative, and drive own projects.
• Prefer working in person in a structured, high‑performance environment.

Prior experience in a technical support role is a plus but not required.

What It’s Like to Work at Kombo

Our culture balances high ambition with a fun, supportive environment.

• 🚀 Our growth places us in the top 5 % of VC‑backed companies; we plan to keep that pace.
• 🧠 We keep teams small and high‑performing (similar to Netflix or Ashby).
• ✍️ We use long‑form docs to make key decisions – clarity > meetings.
• 🎉 We celebrate weekly – big launches, closings, or birthdays.
• 😂 Our Engineering Meme culture is legendary internally.

Closing

If joining an “SF‑style company in NYC” sounds appealing, you should apply – even if you don’t tick every box 🙂

We’re excited to meet you!

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development