Technical Support Engineer

Talantir; Berlin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Job summary

Kombo, with hubs in NYC and Berlin, seeks a Technical Support Engineer to bridge customers and engineering. Based in Berlin on-site, you will debug complex API integrations, assist customer engineers, and help shape our support function.

The role emphasizes autonomous problem-solving and collaboration with product/engineering, with equity and a competitive salary. You’ll work with REST/SOAP APIs, OAuth, Node.js, TypeScript, SQL, and GCP, supporting HRIS/ATS/Payroll integrations and building

Qualifications

• Solid technical background in software engineering or support engineering.
• Ability to read code and understand data flows and logs.
• Excellent written and verbal communication with engineers and non-engineers.

Responsibilities

• Troubleshoot and debug API integrations, data-sync, OAuth flows, and edge cases.
• Guide customers via Slack, email, and video calls with clear, technical explanations.
• Collaborate with Product & Engineering to report bugs and shape fixes.
• Create and maintain internal/external docs and guides on recurring topics.
• Improve tooling, automation, and reporting to scale support capabilities.
• Handle example projects like OAuth flow fixes and mapping edge cases.

Skills

API debugging

Technical troubleshooting

Customer communication

Documentation

Tools

Node.js

TypeScript

SQL

GCP

Job description

Berlin, On-site Full-time €70,000-€90,000 + equity Full-time TL;DR Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API. We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function. You'll be the technical bridge between our customers and our product / engineering teams.

About Kombo

Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks. Since going through Y Combinator in 2022, we’ve:

• Raised $30M+ of funding from Y Combinator, Acadian Ventures, 468 and other investors
• Grew from 0→ $10M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups)
• Scaled to process data for the equivalent of 10% of Germany's workforce
• Grew to a team of 50+ team members (pictures!) in 2x offices

Kombo is an international company by default. We operate across two main hubs (NYC and Berlin) and work with a globally distributed team representing 20+ nationalities.

Why Support at Kombo Matters

At Kombo we care a LOT about excellent support for our customers to a degree that is unusual. We do so because fundamentally we view excellent support as a competitive advantage. How this looks like in practice is that we win G2 badges for best support in our category we get customer love for our support weekly and even frequently hear that our support is the best that our customers ever experienced (across all products they have used) “Support quality” is one of the top 3 reasons companies choose Kombo. As we scale our presence in the US market, our current setup (support team rotating to the NYC office) is reaching its limits. To maintain our standard, we’re extending our existing team into the US and Germany.

What You’ll Be Working On

In this role, you’ll act as a support engineer, not a support agent — solving most issues directly and collaborating with our engineering team on more complex ones.

Day-to-day:

• Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
• Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
• Internal Collaboration: Work closely with Product & Engineering to elevate bugs, relay feedback, and shape fix priorities.
• Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
• Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.
• Example projects: Debugging why new hires aren’t syncing correctly from a customer’s ATS (via Kombo) and fixing a mapping edge case. Helping a customer engineer resolve an OAuth 2.0 connection flow issue. Spotting a commonly misunderstood API parameter and collaborating with Engineering to improve docs or design. Building dashboards or alerts to proactively monitor integration health. Implement smaller new features across the codebase based on your findings.

Tech you’ll work with: APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), and various HRIS / ATS / Payroll systems + Kombo’s own troubleshooting tools.

Who We’re Looking For

You’re a technically adept problem-solver with strong communication skills and a builder’s mindset. You might be a great fit if you:

• Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations
• Can read code (e.g., JavaScript / TypeScript) and understand data flows and logs
• Communicate clearly and can explain technical concepts to engineers and non-engineers alike
• Are empathetic and patient — you enjoy helping others solve problems
• Thrive with autonomy, take initiative, and drive your own projects
• Like structured, high-performance environments and prefer working in person (we’re an in-office culture)
• Prior experience in a technical support role is a plus but not required

What It’s Like to Work at Kombo

• Our growth puts us in the top 5 % of VC-backed companies and we plan to keep that pace
• We keep teams small and high-performing (similar to Netflix or Ashby)
• We use long-form docs to make key decisions — clarity > meetings
• We celebrate weekly — big launches, closings, or birthdays
• Our Engineering Meme culture is legendary internally

Closing

If joining an “SF-style company in NYC” sounds appealing, you should apply — even if you don’t tick every box. We’re excited to meet you!